smarTALK

An intelligent dialog system enables users to query information/content and perform business service using the natural language. Its current applications include SMS Natural Language Application Programme (SNAP), which processes the most frequent NSman transaction with MINDEF for overseas trip notification (try it, SMS 9 7646333), and ePayment, where customers could book a movie ticket using SMS (any word, any format, any time and any where).

Features:

• Information extraction and template filling could be specialized and learnt from the particular training corpus

• Template and knowledge management tools would facilitate the creation of a new dialog topic and the update of a existing topic

• Under FSM-based Routing approach, it is convenient for users to depict the business logic in the  independent discourse snippets