About

This research group focuses on examining the interplay of people, technology, and organizational practices that fosters innovation in services. The motivation for this research theme arises from the realization that services are becoming the dominant engine of growth for economies around the world. This holds true for Singapore and the Asia Pacific region as well, where services constitute greater than 60% of the GDP in the more developed countries. As companies compete in an expanded global arena, their success will stem from the ability to produce innovative and highly valued services. The group’s research is centered on the study of novel and promising modes of IT enabled and open innovation, of which crowdsourcing and crowdfunding are key forms. It also examines how human capital can be best leveraged towards innovation and entrepreneurship activities. The overall objectives are to develop models and frameworks that improve our understanding and provide key insights to practitioners on how to manage and design IT systems and platforms for service innovation. Key themes include: