HENG Cheng Suang

Profile

Dr. Heng Cheng Suang is an Assistant Professor at the Information Systems Department, School of Computing of the National University of Singapore (NUS). He received his Ph.D. (Organization, Technology and Entrepreneurship) from Stanford University, Management Science & Engineering Department. Prior to his post graduate studies, he worked with the former Singapore Trade Development Board (now known as International Enterprise) as a Senior Trade Officer (Information, Technology & Communications). He also had his internship in Chartered Industries of Singapore and Apple Computer (Singapore).

Dr Heng’s primary research focuses on organization strategies and top management decision making. In particular, he emphasizes on decisions that are challenging and counter intuitive. With the amount of outsourcing & offshoring taking place, he is also examining many case studies. In addition, he also specializes at studying IT entrepreneurs and their startups. He has served as a reviewer for top journals and conferences such as MIS Quarterly, Information Systems Research, IEEE Transactions on Engineering Management, and others.

Dr Heng is a winner of the Faculty Teaching Excellence Award in 2009/2010.

Research Interests

• Organization Strategies & Decision Making
• IT Entrepreneurship
• IT Outsourcing & Offshoring

Selected Publications

Heng, C. S., and Feng, Y. Y. (2010) “Helping or Hampering: Effects of IT Outsourcing on Client’s Product Innovation.” Proceedings of the International Conference on Information Systems 2010.

Heng, C. S., Du, W. Y., and Feng, Y. Y. (2009) “Investigating Vendors’ Decision to Terminate IT Outsourcing Contracts.” Proceedings of the International Conference on Information Systems 2009.

Lee, J. N., Heng, C. S., and Sung (2009) “Multi-Vendor Outsourcing: Relational Structures and Organizational Learning From a Social Relation Perspective.” ICIS Conference 2009.

Heng, C. S., Tan, B. C. Y., and Wei, K. K. (2003). “Willingness to Continue with Software Projects: Effects of Feedback Direction and Optimism under High and Low Accountability Conditions.” Journal of the AIS (JAIS) 4(4): 171-194.

Heng, C.S., Tan, B. C. Y., and Wei, K. K. (2003). “De-escalation of Commitment in Software Projects: Who Matters? What Matters?” Information & Management 41(1): pp. 99-110.

Teaching

• IS3150: Digital and New Media Marketing
• IS4226: IT Outsourcing and Offshoring Management
• IS6005: Seminars in Information Systems
• CS3266: E-Commerce Technologies

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