| KIM Hee-Woong |
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Dr. Hee-Woong KIM is an assistant
professor in the Department of Information Systems at the National
University of Singapore. He received his B.A. (1992) and M.S. (1994)
degrees in Industrial Engineering from Pohang Institute of Science
and Technology (POSTECH) in Korea. He received his Ph.D. (1998)
in Management Information Systems from the Graduate School of Management
of the Korea Advanced Institute of Science and Technology (KAIST)
in Seoul, Korea. He was an ICIS doctoral consortium fellow in 1997.
Dr. Kim worked as a post-doctoral fellow at the Sloan School of
Management, MIT, between 1998 and 1999. Then he worked as a consultant
at EDS for about three years. He has conducted several IS consulting
projects such as Information Systems Planning, Business Process
Reengineering, IS architecture development, Customer relationship
management systems, and post-merger integration in banking industry.
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| Research Interests
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- Online customer behavior: Trust, Value, Virtual
Community.
- Post-adoption of technology: Cognition and Affect-based analysis
of IT usage. |
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| Current Projects |
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- The dynamics of trust building in an
Internet store.
- Value-driven Internet shopping.
- Post-adoption of technology (mobile Internet). |
| Selected Publications
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Kim, H.W. “A
process model for the successful development of CRM system,”
IEEE Software, July 2004. |
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Yim, N. H. and Kim,
H.W., “Knowledge-based decision making on higher level strategic
concerns: System dynamics approach,” Expert Systems with
Applications, 2004. |
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Kim, H.W., Lee,
G., and Pan, S.L., “Exploring the Critical Success Factors
for Customer Relationship Management Systems,” Twenty-Third
International Conference on Information Systems, Barcelona
Spain, 2002. |
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Kim, H.W. and Kim, Y.G., “Rationalizing
the customer service process”, Business Process Management
Journal, vol 7, no 2, 2001, pp 139-156. |
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| Kim, H.W., "Modeling inter- and intra-organizational
coordination in Electronic Commerce deployments," Journal
of Information Technology & Management, vol 2, no 3, 2001,
pp1-20. |
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Kim, H.W. and Kim, Y.G., "Dynamic
process modeling for BPR: A computerized simulation approach,"
Information & Management, vol 32, no 1, 1997, pp 1-13. |
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| Kim, Y.G., Kim, H.W., Yoon, J. and Ryu, H., "Building
an Organization Decision Support System for investment performance
management," Decision Support Systems, vol 19, no
4, 1997, pp 255-269. |
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| Teaching |
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| CS3251: Technology Strategy
and Management (Undergraduate). |
| CS5256: Information Systems Process Engineering (Graduate). |
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| KIM
Hee-Woong |
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Assistant Professor
BSc & MSc (Pohang University of Science and Technology),
PhD (Korea Advanced Institute of Science and Technology).
Tel: (65) 6516-4867
Fax: (65) 6779-7365
E-mail: [kimhw@comp.nus.edu.sg]
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