Dr. Shan Ling PAN is Assistant Professor and the coordinator of Knowledge Management Laboratory in the Department of Information Systems, School of Computing at the National University of Singapore (NUS). He received his MBA degree (1993) from University of Texas (UTSA), MA degree (1996) from University of London (SOAS) and Ph.D. degree (2000) in Industrial and Business Studies (Operational Research and Systems) from the University of Warwick, UK.

He is the coordinator of the Asian IT Case Series (http://aitcs.nus.edu.sg).

Dr. Pan's primary research focuses on the recursive interaction of organizations and information technology (enterprise systems), with particular emphasis on organizational issues such as work practices, cultures, structures, decision-making, change, strategy implementation that often require qualitative research methods. Specifically, he is interested in understanding the complex issues related to the adoption, implementation and use of enterprise systems within organization.

Dr. Pan's research work has been published/forthcoming in Information Systems Research, IEEE Transactions on Engineering Management; IEEE Transactions on Systems, Man and Cybernetics. IEEE Transactions on IT in Biomedicine; Journal of the American Society for Information Science and Technology; European Journal of Operational Research; Journal of Academy of Marketing Science, Communications of ACM; Journal of Operational Research Society, Information and Organization; Journal of Strategic Information Systems; Journal of Organizational Computing and Electronic Commerce; European Journal of Information Systems; Decision Support Systems; Academy of Management Annual Meeting and International Conference on Information Systems.

He is also an Associate Editor of the European Journal of Information Systems, Communications of the AIS, and Electronic Commerce Research and Application.

Dr. Pan was a winner of the Faculty Teaching Excellence Award (2003 and 2006) and NUS Annual Teaching Excellence Award (2004). His teaching interests include E-government, Knowledge Management Systems and Organizations, Enterprise Systems, and Qualitative Research Methods.

Dynamic Interactions of Organizational Identities and Knowledge Management
Cultural Enactment of IS Use in Organizations
E-government Initiatives in Singapore
Adoption and Implementation of Enterprise Systems
Ubiquitous Computing and Pervasive Technologies

Mayasandra, R., Pan S L and Leidner, D (2008) “The Influence of Subculture in Aligning KMS with Organizational Strategy: Towards a Multi-Level Analysis of IS Alignment”. Information Systems Research. Forthcoming.

Pan, G., Pan, S L., Newman, M. (2008) “Managing Information Technology Project Escalation and De-escalation: An Approach-Avoidance Perspective”. IEEE Transactions on Engineering Management. Forthcoming.

Pan, S L., Pan, G., Chen, J. W. and Hsieh, M-H (2007) “The Dynamics of Implementing and Managing Modularity of Organizational Routines during Capability Development: Insights from a Process Model”. IEEE Transactions on Engineering Management. 54 (4): 800-813.

Pan, G. S. C. Pan, S L., and Newman, M (2007) “Information Systems Project Post-mortems: Insights from an Attribution Perspective”. Journal of the American Society for Information Science and Technology. Dec 2007. 58 (14): 2255.

Pan, S L., Pan, G. S. C. Newman, M. and Flynn, D. (2006) “Escalation and De-escalation of Commitment to Information Technology Projects: Insights from an Approach-Avoidance Punctuated Equilibrium Model”. European Journal of Operational Research. 173(3), September, 1139-1160.

Bhandar, M, Pan, SL., and Tan, BCY (2006) “Towards Understanding the Roles of Social Capital in Knowledge Integration: A Case Study of an Inter-Organizational Collaborative Project”.Journal of the American Society for Information Science and Technology. 58(2): 263-274.

Setiono, R. S.L. Pan, M.H. Hsieh and A. Azcarraga. (2005) “Separating core and non-core knowledge: An application of neural network rule extraction to a cross-national study of brand image perception”, IEEE Transactions on Systems, Man, and Cybernetics, Part C, Vol. 35, No. 4, pages 465-475, 2005.

Pan, S-L., G. S.C. Pan., and Devadoss, P (2005) “E-Government Capabilities and Crisis Management: Lessons from Combating SARS in Singapore”.MISQ Executive. 4 (4), pp. 385-397

Huang, J.C.M., Newell, S., Galliers, R., and Pan, S L (2003). “Component-based Development and the Dynamics of Organizational Subcultures”. IEEE Transactions on Engineering Management. 50(1): 89-99 February.