Resources  
  Journals with Specific Focus on Services
Reference list on E-services		  
  Journals with Specific Focus on Services  
 

E-service Journal
IBM Systems Journal
IEEE Transactions on Services Computing
International Journal of Information Systems in the Service Sector (IJISSS)
International Journal of Services, Economics and Management (IJSEM)
International Journal of Service Industry Management
Journal of Service Management
Journal of Services Marketing
Journal of Service Research
Managing Service Quality
Service Business
The Service Industries Journal

 
  Reference list on E-services Top
  Baida, Z., J. Gordijn, B. Omelayenko, H. Akkermans (2004) A Shared Service Terminology for Online Service Provisioning, International Conference on Electronic Commerce.  
  Bhattacherjee, A. (2001) An empirical analysis of the antecedents of electronic commerce service continuance, Decision Support Systems, 32(2), 201-214.  
  Bianchini D., De Antonellis V., Plebani P., Pernici B. (2006) Ontology based methodology for e-Service discovery, Information Systems Journal, 31(4-5), 361-380.  
  Boyer, K.K., Hallowell, R., Roth, A.V. (2002) E-services: operating strategy – a case study and a method for analyzing operational benefits, Journal of Operations Management, 20(2), 175  
  Brohman, M. K., Watson, R. T., Piccoli, G., & Parasuraman, A. (2003) Data completeness: a key to effective net-based customer service systems, Communications of the ACM, 46(6), 47-51.  
  Buckley, J. (2003) E-service quality and the public sector, Managing Service Quality 13(6), 453-462.  
  Cai, S., & Jun, M. (2003) Internet users’ perceptions of online service quality: A comparison between online buyers and information searchers, Managing Service Quality, 13(6), 504-519  
  Cenfetelli, R., I. Benbasat and S. Al-Natour (2008) Addressing the What and How of Online Services: Comparing Service Content and Service Quality for e-business Success, Information Systems Research, 19(2), 161-181.  
  Chiu, D.K.W., Kwok, B.W.C., Wong, R.L.S., S.C. Cheung, and E. Kafeza (2004) Alert-Driven E-Service Management, Hawaii International Conference on System Sciences. Top
  De Ruyter, K., Wetzels, M., Kleijnen, M. (2001) Customer adoption of e-service: An experimental study, International Journal of Service Industry Management, 12(2), 184-207.  
  Gummerus, J., V. Liljander, M. Pura and A.C.R. van Riel (2004) Customer Loyalty to Content-Based Web Sites: The Case of an Online Health Care Service, Journal of Services Marketing, 18(3), 175-186  
  Harris, L.C., Goode, M.M.H. (2004) The four levels of loyalty and the pivotal role of trust: a study of online service dynamics, Journal of Retailing, 80, 139-158  
  Hsu, M.H., Chiu, C.M. (2004) Internet self-efficacy and electronic service acceptance, Decision Support Systems, 38(3), 369-381.  
  Jiang, J.J., Klein, G., Carr, C.L. (2002) Measuring information systems service quality: SERVQUAL from the other side, MIS Quarterly, 26(2), 145-166.  
  Keaveney, S.M., Parthasarathy, M. (2001) Customer switching behavior in online services: an exploratory study of the role of selected attitudinal, behavioral, and demographic factors, Journal of the Academy of Marketing Science, 29(4), 374-390.  
  Kettinger, W.J. & Lee, C. (2005) Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality, MIS Quarterly, 29 (4), 607-623.  
  Luarn, P., and H.-H. Lin (2003) A customer loyalty model for e-service context, Journal of Electronic Commerce Research, 4(4), 156-167.  
  Nysveen, H., Pederson, P.E., Thorbjørnsen, H. (2005) Intentions to use mobile services: antecedents and cross-service comparisons, Journal of the Academy of Marketing Science, 33(3), 330-346  
  Parasuraman, A., Zeithaml, V., Malhotra, A. (2005) E-S-QUAL: a multiple-item scale for assessing electronic service quality, Journal of Service Research, 7(3), 213-33.  
  Phang, C.W., J. Sutanto, A. Kankanhalli, L. Yan, B.C.Y. Tan, and H.H. Teo (2006), “Senior Citizens’ Acceptance of Information Systems: A Study in the Context of E-Government Services”, IEEE Transactions on Engineering Management, 53(4), 555-569. Top
  Piccoli, G., K.M. Brohman, R. Watson, and A. Parasuraman (2004) Net-Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities, Decision Sciences, 35(3), 423-455.  
  Rai, A., and Sambamurthy, V. (2006) The Growth of Interest in Services Management: Opportunities for Information Systems Scholars, Information Systems Research, 17(4), 327-331.  
  Rust, Roland T. and P.K. Kannan (2003) e-Service: A New Paradigm for Business in the Electronic Environment, Communications of the ACM, 46(6), 37-44  
  Rust, R.T. and T.S. Chung (2006) Marketing Models of Service and Relationships, Marketing Science, 25(6), 560-580.  
  Santos, J. (2003) E-service quality – a model of virtual service dimensions, Managing Service Quality, 13(3), 233-47.  
  Singh, M. (2002) E-Services and their role in B2C E-commerce, Managing Service Quality, 12(6), 434 – 446.  
  Turel, O., Yuan, Y., Connelly, C. (2008) In Justice We Trust: Predicting User Acceptance of E-Customer Services, Journal of Management Information Systems, 24(4), 123-151.  
  Van Dyke, T., Kappelman, L., and Prybutok, V. (1997) Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire, MIS Quarterly, 21(2), 195-208.  
  van Riel, A.C.R., Liljander, V., Jurriëns, P. (2001) Exploring Consumer Evaluations of e-Services: A Portal Site, International Journal of Service Industry Management, 12(4), 359-377.  
  Voss, C. (2000) Developing an eService strategy, Business Strategy Review 11(1), 21–33.  
  West, D.M. (2004) E-government and the Transformation of Service Delivery and Citizen Attitudes, Public Administration Review, 64(1), 15-27  
  Yang, Z., Jun, M. (2002) Consumer perception of e-service quality: from internet purchaser and non-purchaser perspectives, Journal of Business Strategies, 19(1), 19-41.  
  Zhao, J.L., C. Hsu, H. J. Jain, J. Spohrer, M. Taniru, and H. J. Wang (2008) ICIS 2007 Panel Report: Bridging Service Computing and Service Management: How MIS Contributes to Service Orientation? Communications of the Association for Information Systems, 22(22), 413-428. Top
  Zeithaml, V., Parasuraman, A., Malhotra, A. (2002) Service quality delivery through websites: a critical review of extant knowledge, Journal of the Academy of Marketing Science, 30(4), 362-375.