Aims and objectives:
This module leads non-computing students to appreciate the impact of information systems (IS) applications in various industries. It examines the current status, penetration rate, and likely future trends of IS in these industries. It highlights the challenges and potentials of implementing IS in these industries. Areas that can be covered include manufacturing, retails, finance (banking, insurance and investment), logistics and transportation, tourism and hospitality, food and beverage, computer and information services, healthcare and medicine, legal, communications, education, defence, as well as e-government. Leading IS practitioners from selected industries will be invited to share their experiences and insights in this module. A concluding "looking ahead" topic will be added at the end of the module to capture the latest developments in information technology (IT) and its applications to business systems in organizations.
Primary focus and some details:
• To understand the applications of IS in organizations.
• To appreciate how technology can help to improve decision-making in organizations.
• To appreciate how technology is used to integrate the business disciplines.
• To introduce students to business cases, so they learn to solve business problems with information technology.
• To introduce students to the strategic applications of technology.
• To introduce students to the issues and problems involved in building complex systems and organizing information resources.
• To introduce students to the social implications of information technology.
• To introduce students to the management of information systems.
This module is targeted for
students who are prospective managerial users of computer systems when they
enter the industry and progress in their career. It also introduces
end-user computing without much technical knowledge to prepare business
proposals, reports or delivering presentations. At the same time, it
provides enough background knowledge for students in learning to communicate
requirements to professional IT/IS staff to develop and maintain complex
systems.
This module is not for students who are potential IS professionals. This module is not intended to build professional IT skills to develop IS for business but rather to appreciate and to expose students to the application of IT to business systems.
Modes of learning and teaching:
Lectures & Talks
Industries Overview and Cases Study
Class Presentations and Discussions
Assignment
Prerequisites:
None
Assessment:
CA : 50% (Tutorials & Case Study,
Assignment and Term Test)
Final Exam: 50%
Text and
Readings:
Coursebook:
Tan and Sathish,
Information Systems Applications, Second Edition, McGraw Hill, 2008.
Additional
readings:
(1) Anderson, Managing Information Systems - Using
cases within industry context to solve business problems with IT, Prentice Hall,
2000.
(2) Anderson and Post, Management Information Systems - Solving
business problems with IT, 4th Ed., McGraw Hill, 2006.
Lecture Topics:
For Lesson Plans, please check IVLE (link provided below).
Topic 1 Introduction
1.1 Overview
1.2 Components of IS
1.3 Impact of IS
1.4 Data, Information and Knowledge
1.5 Data Processing and Information Services
1.6 Applications of IS in Organizations and the Industries
1.7 Managing IS in Organizations and the Use of IS in Management
1.8 Our Focus in this Book
Topic 2 Technology and Industrial Trends
2.1 The Old Economy and the New Economy
2.2 Industrial Trends
2.3 Standardization and Management by Technology
2.4 Personalization, Segmentation and Mass Customization
2.5 Franchising
2.6 Economic Grouping
2.7 Globalization
2.8 Internet Technology
2.9 Management and Decisions
2.10 Analyzing and Building Systems
A.2 Industry Overview: Fast-food
B.2 Case Study: McDonald’s
Topic 3 Entrepreneurs and Small and Medium Enterprises
3.1 Entrepreneurs
3.2 Small and Medium-sized Enterprises
3.3 SPRING Singapore
3.4 Assistance and Incentive Schemes
3.5 One Network for Enterprises
3.6 Technological Investments
3.7 A Challenge for Small Time Operators
3.8 The Future of SMEs Remain Bright
A.3 Industry Overview: Entrepreneurship
B.3 Case Study: Amazon.com
Topic 4 Transactions and Business Operations
4.1 Transactions
4.2 Retail Sales
4.3 Customer Services
4.4 POS and NETS
4.5 Supply Chain Management
4.6 Technological Cost and Benefits
4.7 Change and the Environment
A.4 Industry Overview: Retail Sales
B.4 Case Study: Wal-Mart
Topic 5 Systems Development
5.1 System Development
5.2 SDLC
5.3 Prototyping
5.4 End-user Computing
5.5 End-User Development
A.5 Industry Overview: Government
B.5 Case Study: Federal Aviation Administration
Topic 6 Data Integrity and Database Management
6.1 Quality of Data
6.2 Data Integrity
6.3 Database
6.4 Database Structures
6.5 Database Management System
6.6 Data Manipulation Language and SQL
6.7 Commercial Databases
6.8 Database Administrator
A.6 Industry Overview: Computer
B.6 Case Study: Dell
Topic 7 Networks and Telecommunications
7.1
Networks and
Telecommunications
7.2
Uses of
Networks
7.3
Local Area Network and Wide Area
Network
7.4 Clients
and Servers
7.5 Internet, Intranet and Extranet
7.6 e-commerce and e-business
7.7 m-commerce
7.8 e-government
A.7 Industry Overview: Education in Singapore
B.7 Case Study: Republic Polytechnic
Topic 8 Integration and Enterprise Systems
8.1 Integration
8.2 Legacy Systems
8.3 Static and Dynamic Integration
8.4 Data Warehouse
8.5 Enterprise Systems
8.6 Enterprise Resource Planning System
8.7 Challenges in Implementing Enterprise Systems
8.8 Other Integration Approaches
A.8 Industry Overview: Automobile
B.8 Case Study: General Motors
Topic 9 Models and Decision Support Systems
9.1
Models
9.2 Types of Models
9.3 Model
Building
9.4 Business
Decisions
9.5 Decision Support
Systems
9.6 Group Decision Support
Systems
9.7 Strategic Analysis
A.9 Industry Overview: Package Delivery
B.9 Case Study: Federal Express
Topic 10 Intelligent Applications
10.1 Intelligent Programs
10.2 Expert Systems
10.3 Artificial
Intelligence
10.4 Intelligent
Agents
10.5 Knowledge Management
Systems
10.6 Geographic Information
Systems
10.7 Global Positioning Systems
10.8 Limitations of Intelligent Programs and
Strength of Computers and Humans
A.10 Industry Overview: Banking in Singapore
B.10 Case Study: UOB Ltd
Topic 11 Managing Information Systems Resources
11.1 Centralization
11.2 Decentralization
11.3 Client/Server and Peer-to-Peer Networks
11.4 Outsourcing
11.5 Outsourcing a trend?
11.6 Implications of Mergers and Acquisitions on IS
A.11 Industry Overview: e-government in Singapore
B.11 Case Study : National Library Board
Topic 12 Information Management and Society
12.1 Impact of Increased Use of IS
12.2 Change of Job Functions
12.3 Education and Training
12.4 Data and Privacy
12.5 Responsibility and Ethics
12.6 Computer Security
12.7 Computer Related Laws
A.12 Industry Overview: Healthcare in Singapore
B.12 Case Study: SARS and DSTA
Topic 13 Looking Ahead
Extra Topics: Talks delivered by local leading information systems practitioners
Other Information & Web-links:
TUTORIAL SCHEDULE & TIME
SLOTS
TUTORIAL REGISTRATION (Please go to CORS - Centralized Online Registration System)
IVLE : search with course code IT1003 for lesson plans, FAQs, announcements, discussion forum, e-mail addresses of lecturers and tutors, workbin folders & files