Dr. Shan Ling PAN is an Associate Professor and the Coordinator of Knowledge Management Laboratory in the Department of Information Systems of the School of Computing at the National University of Singapore (NUS). He received his MBA degree (1993) from the University of Texas (UTSA), MA degree (1996) from the University of London (SOAS), and Ph.D degree (2000) in Industrial and Business Studies (Operational Research and Systems) from University of Warwick, UK.

    Dr. Pan's primary research focuses on the recursive interaction of organizations and information technology (enterprise systems), with particular emphasis on issues related to work practices, cultures and structures from a knowledge perspective. Specifically, he is interested in understanding the complex issues related to the adoption, implementation and use of enterprise systems within organizations. Some of these enterprise systems include Knowledge Management Systems (KMS), Enterprise Resource Planning (ERP) Systems, Supply Chain Management (SCM), and Customer Relationship Management (CRM) Systems. Presently, he is the principal investigator of three research projects - "E-commerce and Global Strategies", "Awareness Information for Teamwork in Organization", and "Exploring the Strategic Factors that Contribute to Successful Enterprise Systems Implementation: An Asia Pacific Study", all funded by NUS.

     Dr. Pan's research work has been published in Information Systems Research (ISR); MISQ Executive (MISQE); IEEE Transactions on Systems, Man, and Cybernetics (IEEE SMC); IEEE Transactions on Engineering Management (IEEE TOEM); IEEE Transactions on IT in Biomedicine (IEEE T-ITB); Journal of the American Society for Information Systems and Technology (JASIST); Journal of Academy of Marketing Science (JAMS); European Journal of Operations Research (EJOR); European Management Journal (EMJ); Journal Of Operational Research Study (JORS); Communications of ACM (CACM); Information and Organization (I&O); Journal of Strategic Information Systems (JSIS); Information System Journal (ISJ); Journal of Organizational Computing and Electronic Commerce (JOCEC); European Journal of Information Systems (EJIS); Decision Support Systems (DSS); International Journal of Information Management (IJIM); The DATABASE for Advances in Information Systems(DATABASE); OMEGA: International Journal of Management Science (OMEGA); Journal of Information and Knowledge Management (JIKM); Management Learning (ML); Journal of Global Information Systems (JGIM); Academy of Management Annual Meeting (AOM) and International Conference on Information Systems (ICIS).

    Dr. Pan is the coordinator of the Asian IT Case Series. He is an Associate Editor of the European Journal of Information Systems, Communications of the AIS, and Electronic Commerce Research and Application.

    Dr. Pan was a winner of the Faculty Teaching Excellence Award (2003 and 2006) and NUS Annual Teaching Excellence Award (2004). His teaching interests include E-government, Knowledge Management Systems and Organizations, Enterprise Systems, and Qualitative Research Methods.

    Dr. Pan is active in providing executive training and consultancy to both private and non-profit organizations on strategic issues of knowledge management, enterprise systems and e-governments implementation. In one of his recent consultancy projects, he consulted for the Economic and Social Commission for Asia and The Pacific (UNESCAP) of the United Nations (UN) where he lead a three-day workshop and provided consultancies on knowledge management in international trade negotiation. He was also the resource-person (consultant) for Knowledge Management in a two-day meeting on Knowledge Management for open Source Software organized by Economic and Social Commission for Asia and The Pacific (UNESCAP) of the United Nations (UN). As an executive trainer, Dr. Pan has conducted a series of two-day workshops for the E-government Teams (e-Towns) of the various Singapore Government Agencies. The workshop (Transforming public e-services through Integration: generate new ideas, make radical changes, and ensure sustainability) was organized by the Infocomm Development Authority of Singapore (IDA) and the Ministry of Finance, Singapore.

Adjunct/Visiting Professorship and External Examiner

		Adjunct Professor, Indian Institute of Technology Kanpur (IITK), India.
		Visiting Lecturer, Manchester Business School, UMIST, UK.
		External Examiner, Indian Institute of Management (IIM). Bangalore, India. 2004.

Editorial Board Member of International Journals and Book Series

		Associate Editor, Information Systems Research (ISR)
		Associate Editor, Communications of the AIS (CAIS)
		Associate Editor, European Journal of Information Systems (EJIS)
		Editorial Member, Information and Management (I&M)

Honors and Awards

Teaching
		NUS Annual Teaching Excellence Award Winner, National University of Singapore. 2009
		NUS Faculty Teaching Excellent Award Winner, National University of Singapore. 2009
		NUS Faculty Teaching Excellent Award Winner, National University of Singapore. 2006
		NUS Annual Excellent Teacher Award Winner, National University of Singapore. 2004
		NUS Faculty Teaching Excellence Award, School of Computing, 2003.
Research
		Best Paper Runner Up, International Conference on Information Systems (2007). USA.
		Best paper Runner up. Americas Conference on Information Systems (2004). USA.
		Best Theme Runner Up, International Conference on Information Systems (2001). USA.