Pan Shan Ling (Shan L Pan)

Deputy Head | Associate Professor     (查看中文版)

Emailpansl@comp.nus.edu.sg

Webwww.comp.nus.edu.sg/~pansl/

Phone651 66520 / 651 63796

OfficeCOM2 #04-15 | ICube #03-05

ABOUT ME

Dr. Pan Shan Ling (Shan L Pan) is an Associate Professor and the Deputy Head of the Department of Information Systems, School of Computing at the National University of Singapore. He is also the academic director of the Strategic Technology Management Institute (STMI- http://stmi.nus.edu.sg/). He received his MBA degree from the University of Texas (UTSA), MA degree from the University of London (SOAS), and Ph.D degree in Industrial and Business Studies (Operational Research and Systems) from University of Warwick, UK.

MY RESEARCH

Dr. Pan's primary research focuses on the recursive interaction of organizations and information technology (enterprise systems), with particular emphasis on issues related to work practices, cultures and structures from a strategic perspective. Specifically, he is interested in understanding the complex issues related to the adoption, implementation and use of enterprise systems within organizations. He is also interested in understanding the business models and innovation of eCommerce companies. His inter-disciplinary research and education has been sponsored by multiple grants from the Ministry of Education, Workforce Development Agency and Electronic Government Leadership Centre, Singapore.

Dr. Pan has developed a keen interest in the IT and eCommerce industry of China, especially on how some of the best practices can enrich our understanding of IT management, business models and innovation. In the last 5 years, he has conducted more than a dozen of in-depth studies with both State-owned enterprises and Privately-owned organizations in China. Some of these enterprises include Alibaba.com, China Mobile, COFCO, Haier, Tencent, NeuSoft, SAP China, Jeanwest, XuGong Group, Damai.com; Shanghai Tobacco, and 360buy.com. The main objective of these studies is to understand issues related to the fluidness and fluidity of Chinese organizations. Concepts such as ambidexterity, agility, bricolage, emulation , polymorphism, embeddedness, collectivism, acculturation are deemed to be key sources of the Chinese innovation.

Dr. Pan's emerging research interest is in the area of the role of ICT-enabled design thinking in Social Innovation. Design thinking is inherently human centered. In this stream of research, we are interested in studying how design thinking, through the use of information communications technology, can be employed in the developing world to address the needs of people who consume a product or service and the infrastructure that enables it.

Dr. Pan's published more than 70 journal papers and most of them have appeared in Information Systems Research (ISR); MISQ Executive (MISQE); IEEE Transactions on Systems, Man, and Cybernetics (IEEE SMC); IEEE Transactions on Engineering Management (IEEE TOEM); IEEE Transactions on IT in Biomedicine (IEEE T-ITB); Journal of the American Society for Information Systems and Technology (JASIST); Journal of Academy of Marketing Science (JAMS); European Journal of Operations Research (EJOR); European Management Journal (EMJ); Journal Of Operational Research Study (JORS); Communications of ACM (CACM); Information and Organization (I&O); Journal of Strategic Information Systems (JSIS); Information System Journal (ISJ); Journal of Organizational Computing and Electronic Commerce (JOCEC); European Journal of Information Systems (EJIS); Decision Support Systems (DSS); International Journal of Information Management (IJIM); The DATABASE for Advances in Information Systems (DATABASE); OMEGA: International Journal of Management Science (OMEGA); Journal of Information and Knowledge Management (JIKM); Management Learning (ML); Journal of Global Information Systems (JGIM); Academy of Management Annual Meeting (AOM) and International Conference on Information Systems (ICIS).

Dr. Pan is an Associate Editor of the MIS Quarterly, Information Systems Research, Information and Management, European Journal of Information Systems, Communications of the AIS, and Electronic Commerce Research and Application.

Dr. Pan's current citation (Google Scholar: December 7, 2012) is 3323  with a h-index of 30  and an i-index of 58.

TEACHING AND INDUSTRY ACTIVITY

Dr. Pan has written more than 40 teaching cases till date. In order to share his teaching cases with colleagues and students worldwide, he has set up an Asian IT Case Series (AITCS).

AITCS (http://aitcs.nus.edu.sg/) is a web-based publication of teaching cases centered around IT management and based on rigorous research conducted with real Asian firms and government agencies. The dual mission of this series is to promote the best practices of Asian IT management and to provide teaching and learning materials to educators, students and practitioners around the world, particularly to Asian institutions with limited teaching resources.

Dr. Pan was a winner of the Faculty Teaching Excellence Award (2003 and 2006) and NUS Annual Teaching Excellence Award (2004 and 2009). His teaching interests include Business analysis, E-government, Knowledge Management Systems and Organizations, Enterprise Systems, and Qualitative Research Methods.

Dr. Pan is active in providing executive training and consultancy to both private and non-profit organizations on strategic issues of business analysis, innovation, knowledge management, enterprise systems and e-government. As an executive trainer, Dr. Pan has conducted a series of three-day workshops for both corporate organizations and government agencies. Some of his clients include DBS, Siemens Medical, NTUC, Bank of China, IDA, Ministry of Finance, Economic and Social Commission for Asia and The Pacific (UNESCAP) of the United Nations.

In one of his consultancy projects, he was commissioned to conduct a market research on China's ERP project. The project involves conducting a six-month study on various ERP vendors that are operating in China. He also consulted for the Economic and Social Commission for Asia and The Pacific (UNESCAP) of the United Nations (UN) where he lead a three-day workshop and provided consultancies on knowledge management in international trade negotiation. He was also the resource-person (consultant) for Knowledge Management in a two-day meeting on Knowledge Management for open Source Software organized by Economic and Social Commission for Asia and The Pacific (UNESCAP) of the United Nations (UN).

HONORS AND AWARDS

Teaching

  • NUS Annual Teaching Excellence Award Winner, NUS. 2009
  • NUS Faculty Excellent Teacher Award Winner, NUS. 2009
  • NUS Faculty Teaching Excellent Award Winner, NUS. 2006
  • NUS Annual Excellent Teacher Award Winner, NUS. 2004
  • NUS Faculty Teaching Excellence Award Winner, NUS. 2003.

Research

  • Best Research Paper of the Year 2012 Award, CIO CIty.com, Netherland (2012).
  • Best Paper Runner-up, International Conference on Information Systems (2011).
  • Best Paper Award, Honourable-Mention, J of Strategic IS (2010).
  • Best Paper Award, IEEE Transactions on Engineering Management (2010).
  • Best Paper Runner-Up, International Conference on Information Systems (2007).
  • Best paper Runner up. Americas Conference on Information Systems (2004).
  • Best Theme Runner Up, International Conference on Information Systems (2001).

Research Page

Current Research Interests
  • Agile Adoption of IT Systems
  • Business Model, IT-enabled Innovation and Enterpreneurial Capability Development
  • Social Medial and its impacts on Society
Emerging Research Interests
  • Design Thinking, Information Communications and Technology and Social Innovation
  • The Role of ICT in Ageing Society: Users, Markets and Technologies
  • ICT-enabled Crisis, Disaster, and Catastrophe Management

Dr. Pan is coordinating China IT Research Centre (CiTRC - http://www.comp.nus.edu.sg/is/citrc/) which is a multi-disciplinary research centre based in the Department of Information Systems of the National University of Singapore. The Centre focuses on the strategic issues of IT management and social media. The Centre aims to bring together expertise from a wide range of disciplines to understand China's rapid adoption of strategic IT systems and the impacts of social media on consumer behaviours. The China Research Center's strong interdisciplinary focus and close ties to academic, international, policy-making, business, and local communities make it the main hub for researchers and practitioners interested in IT development in China.

CiTRC strives to advance cutting-edge scholarship through sponsoring seminars and conferences, through assisting in the publication of research results, and by welcoming postdoctoral fellows, visiting scholars, and associates in research to the Center.

Research Grant Activity

2011

Principal Investigator

"IT-Productivity Measurements and Indicators". Workforce Development Agency, SGD$167,000.

2009

Principal Investigator

"Asian IT Agility Study". National University of Singapore, SGD$54,000.

2006

Principal Investigator

"The Role of Social Capital in Knowledge Management Practices: An Asia Pacific Study". National University of Singapore, SGD$228,000.

2003

Principal Investigator

"Awareness Information for Teamwork in Organization", National University of Singapore, SGD$38,500.

2004

Principal Investigator

"Exploring the Strategic Factors that Contribute to Successful Enterprise Systems Implementation: An Asia Pacific Study", National University of Singapore, SGD$24,000.

2000

Principal Investigator

"E-commerce and Global Strategies", National University of Singapore, SGD$51,000.

Teaching Page

Teaching Interests
  • Business Analysis Essentials
  • Innovation in Chinese Organizations
  • Information Systems Qualitative Research Methods
  • Case Studies in Enterprise Systems
  • Knowledge Systems and Management in Organization
  • Technology Strategy and Management
  • Innovating Radically with IT
Awards
  • Annual Teaching Excellence Award Winner, National University of Singapore. 2009
  • Faculty Teaching Excellence Award Winner, National University of Singapore. 2009
  • Faculty Teaching Excellence Award Winner, National University of Singapore. 2006
  • Annual Teaching Excellence Award Winner, National University of Singapore. 2004
  • Faculty Teaching Excellence Award Winner, National University of Singapore. 2003

PhD Graduates

Name of student: Jenson Goh
Year graduated: 2012
Designation/Title: Senior Manager, Computer Center
University Employed: National University of Singapore

Name of student: Anand Ramchand
Year graduated: 2012
Designation/Title: Lecturer
University Employed: National University of Singapore

Name of student: Barney TAN Chee Chang
Year graduated: 2012
Designation/Title: Lecturer
University Employed: University of Sydney, Australia

Name of student: Sathish S/O Srith
Year graduated: 2011
Designation/Title: Lecturer
University Employed: Temasek Polytechnic, Singapore

Name of Student: Poornima Luthra
Year graduated: 2008
Designation/Title: Lecturer
University Employed: Singapore Management University, Singapore

Name of Student: Calvin Chan Meng Lai
Year graduated: 2007
Designation/Title: Senior Lecturer
University Employed: SIM University, Singapore

Name of student: TEOH Say Yen
Year graduated: 2007
Designation/Title: Lecturer
University Employed: RMIT, Australia

Name of student: M.N. Ravishankar
Year graduated: 2006
Designation/Title: Reader in International Business and Strategy
University Employed: Loughborough University, UK

Name of student: Paul Devadoss
Year graduated: 2006
Designation/Title: Lecturer
University Employed: Lancaster University, UK

Publication Page

Books

1. Pan, S-L. Managing Emerging Technologies and Organizational Transformation in Asia: A Casebook. World Scientific Publishing Co. Pte. Ltd., Singapore. January 2006.

2. Pan, S-L. Managing Strategic Enterprise Systems and E-Government Initiatives in Asia: A Casebook. World Scientific Publishing Co. Pte. Ltd., Singapore. June 2004.


Journal Papers

Selected Journal Papers

1. Wang Z., Pan SL, Ouyang TH and Chou TC (2013) “Achieving IT-enabled Enterprise Agility in China: An Evolving IT Organizational Identity Perspective”. IEEE Transactions on Engineering Management. Forthcoming. SSCI.

2. Goh, J, Pan SL and Zuo MY (2013) “Developing Agile IS Development Practices in Large-scale IT Projects: A Trust-mediated Organizational Control and IT Project Team Capabilities Perspective” Journal of AIS. Forthcoming. SSCI.

3. Du. D W Y, Pan, SL (2013) "Boundary Spanning by Design: Aligning boundary-spanning capability with boundary-spanning strategy". IEEE Transactions on Engineering Management. 60(1): 59-76. SSCI. (PDF)

4. Du, D W Y, Pan SL., Zuo MY. (2013) "How to Balance Sustainability and Profitability in Technology Organizations: An Ambidextrous Perspective." IEEE Transactions on Engineering Management. 99: 1-20. SSCI. (PDF)

5. Lim ECK., Tan C W., Cyr, D., Pan S L and Xiao B (2012) "Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey". Information Systems Research. December 23:1110-1130. Best European Research Paper of the Year 2012 Award by CIO City.com. SSCI. (PDF)

6. Pan, S L., Pan, G and Leidner, D. (2012) "Crisis Response Information Networks". Journal of AIS, 13(1): 31-56. January 2012. SSCI. (PDF)

7. Pan, S L and Tan, Barney C C (2011) “Demystifying Case Research: A Structured-Pragmatic-Situational (SPS) Approach to Conducting Case Research”. Information & Organization 21, 161-176. SSCI. (PDF)

8. Chan M L, Hackney, R., Pan SL., and Chou T Z (2011) "Managing e-Government System Implementation: A Resource Enactment Perspective". European Journal Information Systems. 20, 529-541. SSCI. (PDF)

9. Pan, G., and Pan, S L (2011) "Transition to IS Project De-escalation: An Exploration into Management Executive's Influence Behaviours", IEEE Transactions on Engineering Management. (58:1), pp. 109-123. SSCI. (PDF)

10. Mayasandra, R., Pan S L and Leidner, D (2011) "Examining the strategic alignment and implementation success of a KMS: A subculture-based multi-level analysis". Information Systems Research March 2011, 22(1):39-59. SSCI. (PDF)

11. Tan, B.C.C, Pan, S.L and Hackney, R. (2010) "The Strategic Implications of Web technologies: A Process Model of How Web Technologies Enhance Organizational Performance", IEEE Transactions on Engineering Management. (57:2) 2010, pp 181-197. SSCI. (PDF)

12. Pan, G., Pan, S L., Newman, M. (2008) "Managing Information Technology Project Escalation and De-escalation: An Approach-Avoidance Perspective", IEEE Transactions on Engineering Management. February. 56(1): 76-94. SSCI. (PDF)

13. Pan, S L., Pan, G., Chen, J. W. and Hsieh, M-H (2007) "The Dynamics of Implementing and Managing Modularity of Organizational Routines during Capability Development: Insights from a Process Model". IEEE Transactions on Engineering Management. 54 (4): 800-813. SSCI. (PDF)

14. Pan, G. S. C. Pan, S L., and Newman, M (2007) "Information Systems Project Post-mortems: Insights from an Attribution Perspective ". Journal of the American Society for Information Science and Technology Dec 2007. 58 (14): 2255. SSCI. (PDF)

15. Pan, S L., Newell, S., Huang, J.C.M and Galliers, R. (2007) "Overcoming Knowledge Management Challenges during ERP Implementation: The Need to Share and Integrate Different Types of Knowledge". Journal of the American Society for Information Science and Technology Feb 2007. 58:3 (404-419). SSCI. (PDF)

16. Pan, S L., Pan, G. S. C. Newman, M. and Flynn, D. (2006) "Escalation and De-escalation of Commitment to Information Technology Projects: Insights from a project evaluation model". European Journal of Operational Research 173(3), September, 1139-1160. SSCI. (PDF)

17. Bhandar, M, Pan, SL., and Tan, BCY (2006) "Towards Understanding the Roles of Social Capital in Knowledge Integration: A Case Study of an Inter-Organizational Collaborative Project" Journal of the American Society for Information Science and Technology 58(2): 263-274. SSCI. (PDF)

18. Setiono, R. S.L. Pan, M.H. Hsieh and A. Azcarraga. (2005) "Separating core and non-core knowledge: An application of neural network rule extraction to a cross-national study of brand image perception". IEEE Transactions on Systems, Man, and Cybernetics, Part C, Vol. 35, No. 4, pages 465-475, 2005. SSCI. (PDF)

19. Pan, S-L., G. S.C. Pan., and Devadoss, P (2005) "E-Government Capabilities and Crisis Management: Lessons from Combating SARS in Singapore". MISQ Executive 4 (4), pp. 385-397. SSCI. (PDF)

20. Huang, J.C.M., Newell, S., Galliers, R., and Pan, S L (2003). "Component-based Development and the Dynamics of Organizational Subcultures". IEEE Transactions on Engineering Management. 50(1): 89-99 February. SSCI. (PDF)


2012 - Current

1. Wang Z., Pan SL, Ouyang TH and Chou TC (2013) “Achieving IT-enabled Enterprise Agility in China: An Evolving IT Organizational Identity Perspective”. IEEE Transactions on Engineering Management. Forthcoming.

2. Goh, J, Pan SL and Zuo MY (2013) “Developing Agile IS Development Practices in Large-scale IT Projects: A Trust-mediated Organizational Control and IT Project Team Capabilities Perspective” Journal of AIS. Forthcoming.

3. Mayasandra, R. Pan SL., Myers, M (2013) Information technology offshoring in India: A postcolonial perspective, European Journal of Information Systems, forthcoming, pp.1-16.

4. Mayasandra, R., Pan S L (2013) Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center, International Journal of Information Management, 33(1), pp.147-159. (PDF)

5. Du. D W Y, Pan, SL (2013) "Boundary Spanning by Design: Aligning boundary-spanning capability with boundary-spanning strategy". IEEE Transactions on Engineering Management. 60(1): 59-76. (PDF)

6. Du, D W Y, Pan SL., Zuo MY. (2013) "How to Balance Sustainability and Profitability in Technology Organizations: An Ambidextrous Perspective." IEEE Transactions on Engineering Management. 99: 1-20. (PDF)

7. Lim ECK., Tan C W., Cyr, D., Pan S L and Xiao B (2012) "Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey". Information Systems Research. December 23:1110-1130. (PDF)

8. Pan, S L., Pan, G and Leidner, D. (2012) "Crisis Response Information Networks". Journal of AIS, 13(1): 31-56. January 2012. (PDF)

9. Huang PY, Ouyang TH., Pan SL., Chou TC (2012) “The Role of IT in Achieving Operational Agility: A Case Study of Haier, China”. International Journal of Information Management 32(3): 294-298. (PDF)

10. Teoh S Y., Nilmini Wickramasinghe, Pan SL (2012) “A Bricolage Perspective On Healthcare Information Design: An Improvisation Model”. Database: Advances in IT 43(3): 47-61. August 2012. (PDF)

11. Ramchand, A., Pan, SL (2012) “The co-evolution of communities of practice and knowledge management in organizations.” Database: Advances in IT 43(1): 8-23. (PDF)

2009 - 2011

12. Pan, S L and Tan, Barney C C (2011) “Demystifying Case Research: A Structured-Pragmatic-Situational (SPS) Approach to Conducting Case Research”. Information & Organization 21, 161-176. (PDF)

13. Chan M L, Hackney, R., Pan SL., and Chou T Z (2011) "Managing e-Government System Implementation: A Resource Enactment Perspective" European Journal Information Systems 20, 529-541. (PDF)

14. Pan, G., and Pan, S L (2011) "Transition to IS Project De-escalation: An Exploration into Management Executive's Influence Behaviours", IEEE Transactions on Engineering Management. (58:1), pp. 109-123. (PDF)

15. Mayasandra, R., Pan S L and Leidner, D (2011) "Examining the strategic alignment and implementation success of a KMS: A subculture-based multi-level analysis". Information Systems Research March 2011, 22(1):39-59. (PDF)

16. Tan, B.C.C, Pan, S.L and Hackney, R. (2010) "The Strategic Implications of Web technologies: A Process Model of How Web Technologies Enhance Organizational Performance". IEEE Transactions on Engineering Management. (57:2) 2010, pp 181-197. (PDF)

17. Leidner, D., Pan, G., Pan, S L (2009) "The Role of IT in Crisis Response: Lessons from SARS and Asian Tsunami Disasters," Journal of Strategic Information Systems, (18:2), 9, pp. 80-99. (PDF)

18. Chen, C W., Pan, S L and Huang, W (2009) "Managing e-Government Implementation in China: A Process Perspective". I&M . 46(4), May 2009, pp 203-212. (PDF)


2008

19. Pan, G., Pan, S L., Newman, M. (2008) "Managing Information Technology Project Escalation and De-escalation: An Approach-Avoidance Perspective". IEEE Transactions on Engineering Management. February. 56(1): 76-94. SSCI. (PDF)

20. Pan, G. Hackney, R. and Pan, S L (2008) "Information Systems Implementation Failure: Insights from PRISM". International Journal of Information Management. 28(4): 1-27 SSCI. (PDF)

21. Teoh, S Y and Pan, S L (2008) "Understanding the Influences of Social Integration in Enterprise Systems Use". Journal of Enterprise Information Management. 21 (5): 493-511. (PDF)

22. Pan S L, G Pan and Devadoss, P (2008) "Managing Emerging Technologies and Organizational Transformation: An Acculturative Analysis". Information & Management 45(3): 153-163. April 2008. SSCI. (PDF)

23. Chan C. M L. Y. M. Lau and Pan, S L (2008) "E-Government Implementation: A Macro Analysis of Singapore's e-Government Initiatives". Government Information Quarterly. 17: 2 (124-139). June 2008. SSCI. (PDF)

24. Oshri, I, Newell, S. and Pan, S-L (2008) "Implementing Component Reuse Strategy in Complex Products Environments: Evolving Knowledge Management Challenges". Communications of the ACM 50(12), pp. 63-67. SSCI. (PDF)

25. Mayasandra, R., and Pan S L (2008) "The Influence of organizational identification knowledge management". OMEGA 36:2 (221-234). April 2008. SSCI. (PDF)

26. Chan M L, and Pan, S L (2008) "User Engagement in e-Government Systems Implementation: A Comparative Case Study of Two Singaporean e-Government Initiatives". Journal of Strategic Information Systems 17:2 (124-139). SCI. (PDF)

27. Chua, A-L., and Pan, S L (2008) "Knowledge Transfer and Organizational Re-Learning in Offshore Sourcing". OMEGA 36:2 (267-281). April 2008. SSCI. (PDF)


2007

28. Luthra P. and Pan, S L (2007) "Knowledge Management Project Challenges: An Institutional Perspective". Journal of Asian Business. Vol. 22/23

29. Pan, S L, Tan, C C., Huang, J C and B. Poulson (2007). "The Development Paths of Non-Strategic Capabilities: A Process Model". European Management Journal. Vol. 25(5) pp. 344-358. (PDF)

30. Pan, G. S. C. Pan, S L., and Newman, M. (2007). "Information Systems Project Post-mortems: Insights from an Attribution Perspective". Journal of the American Society for Information Science and Technology. Dec 2007. 58 (14): 2255 SSCI. (PDF)

31. Devadoss, P. and Pan, S L. (2007) "Enterprise Systems Use: Towards a Structurational Analysis of Enterprise Systems: induced Organizational Transformation".Communications of the AIS Vol 19, 352-385. (PDF)

32. Pan, S L., Pan, G., Chen, J. W. and Hsieh, M-H. (2007). "The Dynamics of Implementing and Managing Modularity of Organizational Routines during Capability Development: Insights from a Process Model". IEEE Transactions of Engineering Management. 54 (4): 800-813. SSCI. (PDF)

33. Kim HJ, G Pan and Pan, SL. (2007). "Managing IT-enabled transformation in the public sector: A case study on e-government in South Korea", Government Information Quarterly. 24 (2), p.338-352 SSCI. (PDF)

34. Pan, S. L., Newell, S., Huang, J.C.M and Galliers, R. (2007). "Overcoming Knowledge Management Challenges During ERP Implementation: The Need to Share and Integrate Different Types of Knowledge". Journal of the American Society for Information Science and Technology. Feb 2007. 58:3 (404-419) SSCI. (PDF)

35. Lim, E.T.K., Tan, C.W. and Pan, S.L., (2007) E-Government Implementation: Balancing Collaboration and Control in Stakeholder Management. International Journal of Electronic Government Research (3:2), pp. 1-28. (PDF)

36. Tan, C.W., Pan, S.L., and Lim, E.T.K. (2007) Managing Stakeholder Interests in e-Government Implementation: Lessons Learnt from a Singapore E-Government Project.International Journal of Electronic Government Research (3:1), pp. 61-84. (PDF)

2006

37. Pan, G., and Pan, S. (2006). "Customer-Centric IS Application Development: Lessons from a Case of Developing an Online Auction Site". 18, September 2006, pp. 395-412.Communications of the AIS. Vol. 18, Article 18. (PDF)

38. Bhandar, M., Pan, S. L., and Tan, B.C.Y. (2006). "Towards Understanding the Roles of Social Capital in Knowledge Integration: A Case Study of an Inter-Organizational Collaborative Project". Journal of the American Society for Information Science and Technology, 58(2): 263-274. SSCI. (PDF)

39. Pan, S-L., G. Pan, and Hsieh M-H. (2006). "A Dual-level Analysis of Capability Development Process: A Case Study of TT&T", Journal of the American Society for Information Science and Technology. 57(13): 1814-1829, November 2006. SSCI. (PDF)

40. Teo, T. S. H, Devadoss, P and Pan, S-L (2006) "Towards A Holistic Perspective of Customer Relationship Management (CRM) Implementation: A Case Study of the Housing and Development Board, Singapore". Decision Support Systems, Vol. 42(3), Pg. 1613-1627. SCI. (PDF)

41. Kim, H-W., and Pan, S-L., (2006). "Towards a Process Model of Information Systems Implementation: The Case of Customer Relationship Management (CRM)".The DATABASE For Advances in Information Systems. Vol. 37:1, 59-76. Winter 2006.SCI. (PDF)

42. Chou, T-C., Chen, J-R., and Pan, S-L (2006). "The Impacts of Social Capital on Information Technology Outsourcing Decisions: A Case Study of a Taiwanese Firm". International Journal of Information Management. 26 (3): 249-256. SSCI. (PDF)

43. Pan, G. S. C., and Pan, S-L., (2006) "Examining the Coalition Dynamics Affecting IS Project Abandonment Decision-making".Decision Support Systems, 42: 639-655 SCI. (PDF)

44. Pan, S-L, Tan C-W and Lim, E. (2006). "Customer Relationship Management (CRM) in E-Government: A Relational Perspective".Decision Support Systems 42(1):237-250. SCI. (PDF)

45. Pan, S L., Pan, G. S. C., Newman, M. and Flynn, D. (2006). "Escalation and De-escalation of Commitment to Information Technology Projects: Insights from a project evaluation model". European Journal of Operation Research. 173(3), September, 1139-1160. SCI. (PDF)

46. Setiono, R. Pan, S-L., M.H. Hsieh and A. Azcarraga. (2006). "Knowledge acquisition and revision using neural networks: an application to a cross-national study of brand image perception", Journal of the Operational Research Society. 57(3), 231-240. SSCI. (PDF)

47. Pan, G. S. C., Pan, S-L, Flynn, D and Newman, M. (2006). "Escalation and De-escalation of Commitment: a Commitment Transformation Analysis of an E-Government Project", Information Systems Journal, Vol. 16, pp.3-12.SSCI. (PDF)

48. Oshri, I., Pan, S-L and Newell, S. (2006). "Managing Trade-Offs and Tensions between Knowledge Management Initiatives and Expertise Development Practices". Management Learning, 37(1), pp. 63-82. SSCI. (PDF)


2005

49. Lim E. T. K. Pan, S-L and Tan, C. W (2005). "Managing User Acceptance of Enterprise Resource Planning (ERP) Systems - Understanding the Dissonance Between User Expectations and Managerial Policies". European Journal of Information Systems. June 2005, 14(2). pp. 135-149. SCI. (PDF)

50. Pan, S-L., G. S.C. Pan., and Devadoss, P. "A Resource-based Perspective of eGovernment Capability and Crisis Management: The Case of Combating SARS in Singapore", MISQ Executive, Vol. 4(4), pp. 385-397. SSCI

51. Setiono, R., Pan, S-L., Hsieh, M. H. and Azcarraca A. (2005). "Separating Core Knowledge and Non-Core Knowledge: An Application of Neural Network Rules Extraction to Cross-national Study of Brand Image Perception". IEEE Transactions on Systems, Man, and Cybernetics, Part C. Vol. 35, No. 4, 465-475. SCI. (PDF)

52. Azcarraca, A., Hsieh, M. H., Pan, S-L, and Setiono, R., (2005). "Extracting salient dimensions for automatic SOM labeling", IEEE Transactions on Systems, Man, and Cybernetics, Part C. Vol. 35, No. 4, 595-600. SCI. (PDF)

53. Oshri, I., Pan S.L, Newell S. (2005), "Trade-offs between Knowledge Exploitation and Exploration Activities". Knowledge Management Research and Practice, 3(1), 10-24. (PDF)

54. Setiono, R., Pan, S-L., Azcarraga A., and Hsieh, M. H. (2005). "Automatic Knowledge Extraction from Survey Data: Learning M&N Constructs Using a Hybrid Neuro-symbolic Approach" Journal of the Operational Research Society. Vol. 56, 3-14. SSCI. (PDF)

55. Devadoss, P., Pan, S-L and Singh, S. (2005). "Managing Knowledge Integration in a National Healthcare Crisis: Lessons Learned from Combating SARS in Singapore". IEEE Transactions on IT in Biomedicine. 9(2), 266-275. (PDF)

56. Devadoss, P. and Pan S-L (2005) "Leveraging E-Government Infrastructure for Crisis Management: Lessons Learned from Managing SARS Outbreak in Singapore" Journal of Information Technology Theory and Application. 6(3), 25-40. (PDF)

57. Pan, S-L and Tan, C-W. (2005). "The Roles of Enterprise Systems in an E-Initiative Implementation: A Case Study of PowerCo". International Journal of Information Management. 25(3), 241-251. SSCI. (PDF)

58. Tan, C. W., Pan, S. L., E. T. K. Lim and Chan, C. M. L. (2005). "Managing Knowledge Conflicts in an Inter-Organizational Project: A Case Study of IDA Singapore". Journal of the American Society for Information Systems and Technology. 56(11), 1187-1199. SSCI. (PDF)

59. Pan S-L. (2005). "A Customer Perspective of Customer Relationship Management (CRM) Systems: A Focus Group Study" International Journal of Enterprise Information Systems. 1(1), 65-88, Jan-March 2005.


2003 - 2004

60. Hsieh, M. H., Pan, S-L and Setiono, R. (2004). "Product-, Corporate- and Country-Image Dimensions and Purchase Behaviour: A Multicountry Analysis" Journal of the Academy of Marketing Science 32(3), 251-270. SSCI. (PDF)

61. Pan, G. S. C, Pan, S-L., Flynn, D. (2004). "De-escalation of commitment to Information Systems Projects: A Process Perspective". Journal of Strategic Information Systems, 13(3): 247-270. SCI. (PDF)

62. Mayasandra, R. and S. L. Pan (2004). "Knowledge Management Initiatives in a Global IT Outsourcing Company: A Case Study of Infosys Technologies". Journal of Information and Knowledge Management. 3(1), 1-16. (PDF)

63. Tan, C. W., and Pan, S-L (2003). "Managing E-Transformation in the Public Sector: An E-government Study of Inland Revenue Authority of Singapore (IRAS)". European Journal of Information Systems. 12(4): 269-281. SCI. (PDF)

64. Pan, S-L and Leidner, D (2003). "Bridging Communities of Practice with Information Technology in Pursuit of Global Knowledge Sharing". Journal of Strategic Information Systems. 12(1): 71-88. SCI. (PDF)

65. Huang, J.C.M., Newell, S., Galliers, B., and Pan, S-L (2003). "Component-based Development and the Dynamics of Organizational Subcultures". IEEE Transactions on Engineering Management. 50(1): 88-99 February. SSCI. (PDF)

66. Pan, S-L and J-N Lee (2003). "Using e-CRM for a Unified View of the Customer". Communications of ACM. April, 46(4): 95-99. SSCI. (PDF)

67. Newell, S. Huang, J.C.M., Galliers, B., and Pan, S-L (2003). Implementing Enterprise Resource Planning and Knowledge Management Systems in Tandem: Fostering Efficiency and Innovation Complementarity. Information & Organization, January, 13(1): 25-52. (PDF)

68. Devadoss, P., Pan, S-L, and Huang, J.C. (2003)."Structurational Analysis of e-Government Initiatives: A Case Study of SCO". Decision Support Systems, 34: 253-269. SCI. (PDF)


1998 - 2002

69. Huang, J.C.M., Newell, S., and Pan, S-L. (2001). "The Process of Global Knowledge Integration: An Empirical Study of a Multinational Investment Bank's Y2K Program". European Journal of Information Systems, 10(3): pp 161-174. SCI. (PDF)

70. Newell, S., Pan, S-L., Galliers, R. and J.C.M Huang (2001). "The Myth of the Boundaryless Organization" Communications of ACM. December, 2001, 44(12): pp. 74-76. SSCI. (PDF)

71. Huang, J. C. Newell, S., M., Pan, S-L., and Poulson, B. (2001). "ERP Systems Implementation: a Knowledge-focused Perspective". Journal of Decision Systems, Vol. 10(1). pp.99-107. (PDF)

72. Pan, S-L., M. H. Hsieh and H. Chen (2001). "Knowledge Sharing through Intranet-based Learning: A Case Study of an On-line Learning Centre", Journal of Organizational Computing and Electronic Commerce, 11(3): 179-195. SCI. (PDF)

73. Kubo, I. A. Saka., and Pan, S-L. (2001)."Behind the Scenes of Knowledge Sharing in a Japanese Bank". Human Resource Development International. 4(4): pp. 465-485. (PDF)

74. Huang, J. C. M., and Pan, S-L (2000). "Learning from An Oil Giant: Case Evidence from British Petroleum Amoco's Knowledge-Management Program". Journal of Information Technology Management. XI (1-2): 45-55.

75. Pan, S-L and Scarbrough, H. (1999). "Knowledge Management in Practice: An Exploratory Case Study of Buckman Labs". Technology Analysis and Strategic Management. 11(3): 359-374. (PDF)

76. Pan, S-L and Scarbrough, H. (1998). "A Socio-Technical View of Knowledge-Sharing at Buckman Laboratories", Journal of Knowledge Management. 2(1), pp. 55-66. (PDF)


Selected Conference Paper

1. Tan, F., Pan SL., Zuo MY (2012) “Bridging B2C Platform Chasms: An Examination of Interdependencies in M.com". ICIS 2012 Proceedings.

2. Huang, PY., Pan SL and Zuo M Y (2012) “Being Responsive to Your Customer: Developing Customer Agility through Information Management”. ICIS 2012 Proceedings.

3. Barney Tan, Shan Ling Pan, and Meiyun Zuo, "Attaining and Enacting Green Leadership: Insights from the Green IT Initiatives of China Mobile" (December 5, 2011). ICIS 2011 Proceedings. Paper 4.

4. Pei Ying Huang, Shan Ling Pan, Tao Hua Ou Yang, and Tzu-Chuan Chou, "Developing Routinized Information Processing Capabilities for Operational Agility: Insights from China" (December 5, 2011). ICIS 2011 Proceedings. Paper 5.

5. Zheng Wang, Shan Ling Pan, Tao Hua Ou Yang, and Tzu-Chuan Chou, "Evolving IT Organizational Identity as a Source of IT-enabled Enterprise Agility in China" (December 6, 2011). ICIS 2011 Proceedings. Paper 5.

6. Natalia Levina, Michael Gallivan, Ning Su, Shan Ling Pan, Jerry Hsu, and Ji-Ye Mao, "Studying China's IT Services Industry: Generalizations, Particularities, and the Competitive Outlook" (December 7, 2011). ICIS 2011 Proceedings. Paper 6.

7. Du, Wenyu and Pan, Shan L., "BOUNDARY SPANNING BY DESIGN: INSIGHTS FROM A VENDOR PERSPECTIVE" (2010). ICIS 2010 Proceedings. Paper 222.

8. Tan, Barney; Pan, Shan L.; Chen, Wenbo; and Huang, Lihua, "EVOLUTIONARY SENSEMAKING IN ENTERPRISE APPLICATIONS IMPLEMENTATION: INSIGHTS FROM A STATE-OWNED ENTERPRISE IN CHINA" (2010). ICIS 2010 Proceedings. Paper 68.

9. Tan, Barney; Pan, Shan L.; and Cha, Virginia, "DEVELOPING A CUSTOMER-CENTRIC, INCLUSIVE EGOVERNMENT: LESSONS FROM THE CENTRAL PROVIDENT FUND BOARD OF SINGAPORE" (2010). ICIS 2010 Proceedings. Paper 77.

10. Tan, Barney; Pan, Shan L; Chou, Tzu-Chuan; and Huang, Ju-Yu, "Enabling Agility through Routinized Improvisation in IT Deployment: The Case of Chang Chun Petrochemicals" (2010). ICIS 2010 Proceedings. Paper 225.

11. Goh, Jenson Chong-Leng; Zuo, Mei Yun; and Pan, Shan L., "Transforming Organizational Capabilities into Agile IT Adoption: A Case Study of Beijing International Airport" (2010). ICIS 2010 Proceedings. Paper 69.

12. Tan, Barney; Pan, Shan L.; Lu, Xianghua; and Huang, Lihua, "Leveraging Digital Business Ecosystems for Enterprise Agility: The Tri-Logic Development Strategy of Alibaba.com" (2009). ICIS 2009 Proceedings. Paper 171

13. Tan, Barney C.C. and Pan, Shan L., "Strategic Online Communities: How Online Communities Facilitate Business Strategies to Enhance Organizational Performance" (2008). ICIS 2008 Proceedings. Paper 104.

14. Pan, Shan and Sritharan, Sathish, "Managing A Feature-Function-Stakeholder (FFS) Fit Process in An Enterprise System Implementation" (2007). ICIS 2007 Proceedings. Paper 95.

15. Hackney, Raymond; Pan, Shan; and Tan, Bernard, "The Value of E-Business: How Web Assimilation Leads to Better Organizational Performance" (2007). ICIS 2007 Proceedings. Paper 13.

16. Chua, A L and Pan, S L (2006) "Knowledge Transfer in Offshore Insourcing". International Conference on Information Systems (ICIS), 10-13, December 2006. Milwaukee, Wisconsin.

17. Pan, G., and Pan, S. (2006) "Escalation and De-escalation of Commitment to Information Systems Projects: Insights from an Approach-Avoidance Process Model". International Conference on Information Systems (ICIS), 10-13, December 2006. Milwaukee, Wisconsin.

18. Chan, C.M.L. & Pan, S-L (2006) "Resource Enactment in the E-Government Systems Implementation: A Case Study On the E-File System", International Conference on Information Systems 2006, (ICIS), 10-13, December 2006. Milwaukee, Wisconsin.

19. Kim, H-W., G-H, Lee. and Pan, S-L "Exploring Critical Success Factors for Customer Relationship Management (CRM) and Electronic Customer Relationship Management (eCRM) Systems". Barcelona, Spain. The Proceedings of International Conference on Information Systems (ICIS 2002), December 15-19, 2002.

20. Pan, S-L., Newell, S., Huang, J.C. and Wan, A. (2001) "Knowledge Integration As a Key Problem in An ERP Implementation". International Conference on Information Systems (ICIS 2001). New Orleans, USA. December 16-19. 2001. (Best Theme Paper Nominee).



Contact Me

E-Mail: pansl@comp.nus.edu.sg

Address:

Dept. of Information System, School of Computing, National University of Singapore
COM2 #04-15, 13 Computing Drive, Singapore 117417

Strategic Technology Management Institute (STMI@NUS), National University of Singapore
21 Heng Mui Keng Terrace ICube #03-05 Singapore 119613
W: www.stmi.nus.edu.sg

Telephone: (+65) 6516 6520 / 6516 3796

Fax: (+65) 6779 7365