Dr. Shan Ling PAN is an Assistant Professor and the Coordinator of Knowledge Management Laboratory in the Department of Information Systems of the School of Computing at the National University of Singapore (NUS). He received his MBA degree (1993) from the University of Texas (UTSA), MA degree (1996) from the University of London (SOAS), and Ph.D degree (2000) in Industrial and Business Studies (Operational Research and Systems) from University of Warwick, UK.
Dr. Pan's primary research focuses on the recursive interaction of organizations and information technology (enterprise systems), with particular emphasis on issues related to work practices, cultures and structures from a knowledge perspective. Specifically, he is interested in understanding the complex issues related to the adoption, implementation and use of enterprise systems within organizations. Some of these enterprise systems include Knowledge Management Systems (KMS), Enterprise Resource Planning (ERP) Systems, Supply Chain Management (SCM), and Customer Relationship Management (CRM) Systems. Presently, he is the principal investigator of three research projects - "E-commerce and Global Strategies", "Awareness Information for Teamwork in Organization", and "Exploring the Strategic Factors that Contribute to Successful Enterprise Systems Implementation: An Asia Pacific Study", all funded by NUS.
Dr. Pan's research work has been published in
Information Systems Research (ISR);
MISQ Executive (MISQE);
IEEE Transactions on Systems, Man, and Cybernetics (IEEE SMC);
IEEE Transactions on Engineering Management (IEEE TOEM);
IEEE Transactions on IT in Biomedicine (IEEE T-ITB);
Journal of the American Society for Information Systems and Technology (JASIST);
Journal of Academy of Marketing Science (JAMS);
European Journal of Operations Research (EJOR);
European Management Journal (EMJ);
Journal Of Operational Research Study (JORS);
Communications of ACM (CACM);
Information and Organization (I&O);
Journal of Strategic Information Systems (JSIS);
Information System Journal (ISJ);
Journal of Organizational Computing and Electronic Commerce (JOCEC);
European Journal of Information Systems (EJIS);
Decision Support Systems (DSS);
International Journal of Information Management (IJIM);
The DATABASE for Advances in Information Systems(DATABASE);
OMEGA: International Journal of Management Science (OMEGA);
Journal of Information and Knowledge Management (JIKM);
Management Learning (ML);
Journal of Global Information Systems (JGIM);
Academy of Management Annual Meeting (AOM) and
International Conference on Information Systems (ICIS).
Dr. Pan is the coordinator of the Asian IT Case Series. He is an Associate Editor of the European Journal of Information Systems, Communications of the AIS, and Electronic Commerce Research and Application.
Dr. Pan was a winner of the Faculty Teaching Excellence Award (2003 and 2006) and NUS Annual Teaching Excellence Award (2004). His teaching interests include E-government, Knowledge Management Systems and Organizations, Enterprise Systems, and Qualitative Research Methods.
Dr. Pan is active in providing executive training and consultancy to both private and non-profit organizations on strategic
issues of knowledge management, enterprise systems and e-governments implementation. In one of his recent consultancy projects, he consulted for the Economic
and Social Commission for Asia and The Pacific (UNESCAP) of the United Nations (UN) where he lead a three-day workshop and provided consultancies on
knowledge management in international trade negotiation. He was also the resource-person (consultant) for Knowledge Management in a two-day meeting on
Knowledge Management for open Source Software organized by Economic and Social Commission for Asia and The Pacific (UNESCAP) of the United Nations
(UN). As an executive trainer, Dr. Pan has conducted a series of two-day workshops for the E-government Teams (e-Towns) of the various Singapore Government
Agencies. The workshop (Transforming public e-services through Integration: generate new ideas, make radical changes, and ensure sustainability) was organized by
the Infocomm Development Authority of Singapore (IDA) and the Ministry of Finance, Singapore.
Adjunct/Visiting Professorship and External Examiner
| |  | Adjunct Professor, Indian Institute of Technology Kanpur (IITK), India. |
| | | Visiting Lecturer, Manchester Business School, UMIST, UK. |
| | | External Examiner, Indian Institute of Management (IIM). Bangalore, India. 2004. |
Member of International Conference Committee
| | | Member, Technical Papers Committee, Socio-Economic Implications of Information and Communication Technologies Track, IEEE Innovations in Information Technology Conference (http://www.it-innovations.ae/, Dubai, November 19-21, 2006. |
| | | Member, Program Committee. ICKM, International Conference on Knowledge Management. Vienna. August 27-28, 2007. |
| | | Associate Editor, Knowledge Management Track, International Conference on Information Systems (ICIS 2006), December 10-13, Milwaukee, USA. |
| | | Member, Program Committee, The IFIP TC8 International Conference on Enterprise Information Systems (CONFENIS 2006), April, 24th-26th 2006 in Vienna, Austria. |
| | | Co-Chair, IS Governance and Management, PACIS 2006. Kuala Lumpur, Malaysia. |
| | | Organizing Committee Member, International Conference on Knowledge Management in Asia Pacific, 2005. New Zealand. |
| | | Associate Editor, Knowledge Management Track, (ICIS 2005), Las Vegas, USA. |
| | | Co-Chair of Enterprise Information Systems Track, Information Resources Management Association (IRMA 2006), USA. |
| | | Co-Track Chair, Electronic Government Track, PACIS (2005), 7-10 July. Bangkok, Thailand. |
| | | Member, Program Committee. Information Resources Management Association (IRMA 2005), San Diego, California, USA, May 15-18, 2005. |
| | | Member, Program Committee. First Asia Pacific Conference on Knowledge Management - "Knowledge Management in the Global Environment: The Roles of Culture, Industry and Government in Fostering a Knowledge Society". Taipei. Dec 7-10, 2004. |
| | | Member, Program Committee. ICKM, International Conference on Knowledge Management. Singapore. December 13-15, 2004. |
| | | Co-Chair of ERP Track, Information Resources Management Association (IRMA 2004), New Orleans, LA. May 23-26, 2004. |
| | | Member, Program Committee, 2004. Pacific Asia Conference on Information Systems (PACIS 2004), 8-11 July, Fudan University, Shanghai, China. |
| | | Member, Program Committee, 2003. WITS, Seattle, USA |
| | | Member, Program Committee, 2003 Information Resources Management Association (IRMA 2003) International Conference. May 18-21, 2003, Philadelphia, Pennsylvania. 2003. |
| | | Member, Program Committee, 2003. Pacific Asia Conference on Information Systems, Adelaide, Australia. July 11-13, 2003. |
| | | Member, International Scientific Technical Committee (ISTC). The 2nd International Conference on Systems Thinking in Management (ICSTM-2002), 3rd-5th April 2002, University of Salford, Manchester, United Kingdom |
| | | Member, Program Committee, 2002 Information Resources Management Association (IRMA 2002) International Conference. Seattle, Washington, May 19-22, 2002. |
| | | Member, Program Committee, 2002. Pacific Asia Conference on Information Systems, Tokyo, Japan. September 2-4, 2002. |
Editorial Board Member of International Journals and Book Series
| | | Associate Editor, Communications of the AIS (CAIS) |
| | | Associate Editor, European Journal of Information Systems (EJIS) |
| | | Editorial Member, Information and Management (I&M) |
| | | Editorial Member, Journal of Enterprise Information Management |
| | | Editorial Member, International Journal of Enterprise Information Systems (IJEIS) |
| | | Editorial Member, International Journal of Cases Electronic Commerce (IJCEC) |
| | | External Reviewer, Asia-Pacific Information and Knowledge Management Series. World Scientific Publisher |
Reviewer for Research Project Proposals, Journals and Conferences
| | | Workshop on Technology and Systems (WITS 2003) |
| | | Journal of Global Information Management (JGIM) |
| | | Knowledge Management Research and Practice (KMRP) |
| | | International Journal of Cases Electronic Commerce (IJCEC) |
| | | International Journal of Electronic Business (IJEB) |
| | | Omega: The International Journal of Management Science (OMEGA) |
| | | Journal of Information Technology Cases and Application (JITCA) |
| | | Journal of Information and Knowledge Management (JIKM) |
| | | Management of Information Systems Quarterly (MISQ) |
| | | Journal of Organizational Computing and Electronic Commerce (JOCEC) |
| | | Decision Support Systems (DSS) |
| | | European Journal of Information Systems (EJIS) |
| | | Information & Management (I&M) |
| | | Journal of Strategic Information Systems (JSIS) |
| | | The DATA BASE for Advances in Information Systems |
| | | European Conference on Information Systems (ECIS) |
| | | Pacific Asia Conference on Information Systems (PACIS) |
| | | Americas Conference on Information Systems (AMCIS) |
| | | International Conference of Information Systems (ICIS) |
| | | ACM SIGGROUP - International Conference |
| | | Singapore Israel Industrial Research and Development Foundation (SIIRD), Economic Development Board (EDB), Singapore |
Honors and Awards
| | | NUS Excellent Teacher Award Winner, National University of Singapore. 2006 |
| | | NUS Excellent Teacher Award Winner, National University of Singapore. 2004 |
| | | Best Paper Nominee. Americas Conference on Information Systems (2004). 6-8 August. 2004. New York, USA. |
| | | SOC Teaching Excellence Award, School of Computing, 2003. |
| | | Best Theme Paper Nomination, International Conference on Information Systems (2001). New Orleans, USA. December 16-19. 2001. |
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