Pan Shan Ling

Publications

Books

	.	Pan, S-L. Managing Emerging Technologies and Organizational Transformation in Asia: A Casebook. World Scientific Publishing Co. Pte. Ltd., Singapore. January 2006.

	.	Pan, S-L. Managing Strategic Enterprise Systems and E-Government Initiatives in Asia: A Casebook. World Scientific Publishing Co. Pte. Ltd., Singapore. June 2004.

Journal Papers

		Selected Journal Papers

	.	Tan C C, Pan, S L and Hackney, R (2009) "Strategic Implications of Web technologies: A Process Model of How Web Technologies Enhance Organizational Performance”. IEEE Transactions on Engineering Management. Forthcoming.

	.	Mayasandra, R., Pan S L and Leidner, D (2008) "The Influence of Subculture in Aligning KMS with Organizational Strategy: Towards a Multi-Level Analysis of IS Alignment”. Information Systems Research. Forthcoming.

	.	Pan, G., Pan, S L., Newman, M. (2008) "Managing Information Technology Project Escalation and De-escalation: An Approach-Avoidance Perspective”. IEEE Transactions on Engineering Management. February. 56(1): 76-94.

	.	Pan, S L., Pan, G., Chen, J. W. and Hsieh, M-H (2007) "The Dynamics of Implementing and Managing Modularity of Organizational Routines during Capability Development: Insights from a Process Model”. IEEE Transactions on Engineering Management. 54 (4): 800-813.

	.	Pan, G. S. C. Pan, S L., and Newman, M (2007) "Information Systems Project Post-mortems: Insights from an Attribution Perspective” Journal of the American Society for Information Science and Technology Dec 2007. 58 (14): 2255.

	.	Pan, S L., Newell, S., Huang, J.C.M and Galliers, R. (2007) "Overcoming Knowledge Management Challenges during ERP Implementation: The Need to Share and Integrate Different Types of Knowledge”. Journal of the American Society for Information Science and Technology Feb 2007. 58:3 (404-419).

	.	Pan, S L., Pan, G. S. C. Newman, M. and Flynn, D. (2006) "Escalation and De-escalation of Commitment to Information Technology Projects: Insights from an Approach-Avoidance Punctuated Equilibrium Model”. European Journal of Operational Research 173(3), September, 1139-1160.

	.	Bhandar, M, Pan, SL., and Tan, BCY (2006) "Towards Understanding the Roles of Social Capital in Knowledge Integration: A Case Study of an Inter-Organizational Collaborative Project”. Journal of the American Society for Information Science and Technology 58(2): 263-274.

	.	Setiono, R. S.L. Pan, M.H. Hsieh and A. Azcarraga. (2005) "Separating core and non-core knowledge: An application of neural network rule extraction to a cross-national study of brand image perception”. IEEE Transactions on Systems, Man, and Cybernetics, Part C, Vol. 35, No. 4, pages 465-475, 2005.

	.	Pan, S-L., G. S.C. Pan., and Devadoss, P (2005) "E-Government Capabilities and Crisis Management: Lessons from Combating SARS in Singapore”. MISQ Executive 4 (4), pp. 385-397.

	.	Huang, J.C.M., Newell, S., Galliers, R., and Pan, S L (2003). "Component-based Development and the Dynamics of Organizational Subcultures”. IEEE Transactions on Engineering Management. 50(1): 89-99 February.

		2009 - Current

	.	Mayasandra, R., Pan S L and Leidner, D (2008) "The Influence of Subculture in Aligning KMS with Organizational Strategy: Towards a Multi-Level Analysis of IS Alignment”.Information Systems Research. Forthcoming. *SSCI*

	.	Chen, C W., Pan, S L and Huang, W (2009) "Managing e-Government Implementation in China: A Process Perspective". I&M. 46(4), May 2009, pp 203-212.

	.	Tan C C, Pan, S L and Hackney, R (2009) "Strategic Implications of Web technologies: A Process Model of How Web Technologies Enhance Organizational Performance”. IEEE Transactions on Engineering Management. Forthcoming.

	.	Ramchand, A and Pan S L (2009) "Co-evolution of Communities of Practice and Knowledge Management: The Case of NCS in Singapore". Database Advances in IT. Forthcoming.

		2008

	.	Pan, G., Pan, S L., Newman, M. (2008) "Managing Information Technology Project Escalation and De-escalation: An Approach-Avoidance Perspective”. IEEE Transactions on Engineering Management. February. 56(1): 76-94. *SSCI*

	.	Pan, G. Hackney, R. and Pan, S L (2008) "Information Systems Implementation Failure: Insights from PRISM”. International Journal of Information Management. 28(4): 1-27 *SSCI*.

	.	Teoh, S Y and Pan, S L (2008) "Understanding the Influences of Social Integration in Enterprise Systems Use”. Journal of Enterprise Information Management. 21 (5): 493-511.

	.	Pan S L, G Pan and Devadoss, P (2008) "Managing Emerging Technologies and Organizational Transformation: An Acculturative Analysis”. Information & Management 45(3): 153-163. April 2008. *SSCI*

	.	Chan C. M L. Y. M. Lau and Pan, S L (2008) "E-Government Implementation: A Macro Analysis of Singapore's e-Government Initiatives”. Government Information Quarterly. 17: 2 (124-139). June 2008. *SSCI*

	.	Oshri, I, Newell, S. and Pan, S-L (2008) "Implementing Component Reuse Strategy in Complex Products Environments: Evolving Knowledge Management Challenges”. Communications of the ACM 50(12), pp. 63-67. *SSCI*

	.	Mayasandra, R., and Pan S L (2008) "The Influence of organizational identification knowledge management”. OMEGA 36:2 (221-234). April 2008. *SSCI*

	.	Chan M L, and Pan, S L (2008) "User Engagement in e-Government Systems Implementation: A Comparative Case Study of Two Singaporean e-Government Initiatives”. Journal of Strategic Information Systems 17:2 (124-139). *SCI*

	.	Chua, A-L., and Pan, S L (2008) "Knowledge Transfer and Organizational Re-Learning” in Offshore Sourcing”. OMEGA 36:2 (267-281). April 2008. *SSCI*

		2007

	.	Luthra P. and Pan, S L (2007) "Knowledge Management Project Challenges: An Institutional Perspective”. Journal of Asian Business. Vol. 22/23

	.	Pan, S L, Tan, C C., Huang, J C and B. Poulson (2007). "The Development Paths of Non-Strategic Capabilities: A Process Model”. European Management Journal. Vol 25(5) pp. 344-358.

	.	Pan, G. S. C. Pan, S L., and Newman, M. (2007). "Information Systems Project Post-mortems: Insights from an Attribution Perspective”. Journal of the American Society for Information Science and Technology. Dec 2007. 58 (14): 2255 *SSCI*.

	.	Devadoss, P. and Pan, S L. (2007) "Enterprise Systems Use: Towards a Structurational Analysis of Enterprise Systems – induced Organizational Transformation” Communications of the AIS Vol 19, 352-385.

	.	Pan, S L., Pan, G., Chen, J. W. and Hsieh, M-H. (2007). "The Dynamics of Implementing and Managing Modularity of Organizational Routines during Capability Development: Insights from a Process Model". IEEE Transactions of Engineering Management. 54 (4): 800-813. *SSCI*

	.	Kim HJ, G Pan and Pan, SL. (2007). "Managing Stakeholders During IT-enabled Organizational Transformation: A Case Study of eGovernment in South Korea", Government Information Quarterly. 24 (2), p.338-352 *SSCI*

	.	Pan, S. L., Newell, S., Huang, J.C.M and Galliers, R. (2007). "Overcoming Knowledge Management Challenges During ERP Implementation: The Need to Share and Integrate Different Types of Knowledge". Journal of the American Society for Information Science and Technology. Feb 2007. 58:3 (404-419) *SSCI*

		2006

	.	Pan, G., and Pan, S. (2006). "Customer-Centric IS Application Development: Lessons from a Case of Developing an Online Auction Site". 18, September 2006, pp. 395-412.Communications of the AIS. Forthcoming.

	.	Bhandar, M., Pan, S. L., and Tan, B.C.Y. (2006). "Towards Understanding the Roles of Social Capital in Knowledge Integration: A Case Study of an Inter-Organizational Collaborative Project". Journal of the American Society for Information Science and Technology, 58(2): 263-274. *SSCI*

	.	Oshri, I, Newell, S. and Pan, S-L. (2006). "Implementing Component Reuse Strategy in Complex Products Environments: Evolving Knowledge Management Challenges". Communications of the ACM. *SSCI*

	.	Pan, S-L., G. Pan, and Hsieh M-H. (2006). "A Dual-level Analysis of Capability Development Process: A Case Study of TT&T", Journal of the American Society for Information Science and Technology. 57(13): 1814-1829, November 2006. *SSCI*

	.	Teo, T. S. H, Devadoss, P and Pan, S-L (2006) "Towards A Holistic Perspective of Customer Relationship Management (CRM) Implementation: A Case Study of the Housing and Development Board, Singapore”. Decision Support Systems, Vol. 42(3), Pg. 1613-1627. *SCI*

	.	Kim, H-W., and Pan, S-L., (2006). "Towards a Process Model of Information Systems Implementation: The Case of Customer Relationship Management (CRM)".The DATABASE For Advances in Information Systems.Vol. 37:1, 59-76. Winter 2006.SCI

	.	Chou, T-C., Chen, J-R., and Pan, S-L (2006). "The Impacts of Social Capital on Information Technology Outsourcing Decisions: A Case Study of a Taiwanese Firm". International Journal of Information Management. 26 (3): 249-256. *SSCI*

	.	Pan, G. S. C., and Pan, S-L., (2006) "Examining the Coalition Dynamics Affecting IS Project Abandonment Decision-making". Decision Support Systems, 42: 639-655 *SCI*

	.	Pan, S-L, Tan C-W and Lim, E. (2006). "Customer Relationship Management (CRM) in E-Government: A Relational Perspective". Decision Support Systems 42(1):237-250. *SCI*

	.	Pan, S L., Pan, G. S. C., Newman, M. and Flynn, D. (2006). "Escalation and De-escalation of Commitment to Information Technology Projects: Insights from an Approach-Avoidance Punctuated Equilibrium Model". European Journal of Operation Research. 173(3), September, 1139-1160. *SCI*

	.	Setiono, R. Pan, S-L., M.H. Hsieh and A. Azcarraga. (2006). "Knowledge acquisition and revision using neural networks: an application to a cross-national study of brand image perception", Journal of the Operational Research Society. 57(3), 231-240. *SSCI*

	.	Pan, G. S. C., Pan, S-L, Flynn, D and Newman, M. (2006). "Escalation and De-escalation of Commitment: a Commitment Transformation Analysis of an E-Government Project", Information Systems Journal, Vol. 16, pp.3-12.SSCI

	.	Oshri, I., Pan, S-L and Newell, S. (2006). "Managing Trade-Offs and Tensions between Knowledge Management Initiatives and Expertise Development Practices". Management Learning, 37(1), pp. 63-82. *SSCI*

		2005

	.	Lim E. T. K. Pan, S-L and Tan, C. W (2005). "Managing User Acceptance of Enterprise Resource Planning (ERP) Systems - Understanding the Dissonance Between User Expectations and Managerial Policies". European Journal of Information Systems. June 2005, 14(2). pp. 135-149. *SCI*

	.	Pan, S-L., G. S.C. Pan., and Devadoss, P. "A Resource-based Perspective of eGovernment Capability and Crisis Management: The Case of Combating SARS in Singapore", MISQ Executive, Vol. 4(4), pp. 385-397. *SSCI*

	.	Setiono, R., Pan, S-L., Hsieh, M. H. and Azcarraca A. (2005). "Separating Core Knowledge and Non-Core Knowledge: An Application of Neural Network Rules Extraction to Cross-national Study of Brand Image Perception". IEEE Transactions on Systems, Man, and Cybernetics, Part C. Vol. 35, No. 4, 465-475. *SCI*

	.	Azcarraca, A., Hsieh, M. H., Pan, S-L, and Setiono, R., (2005). "Extracting salient dimensions for automatic SOM labeling", IEEE Transactions on Systems, Man, and Cybernetics, Part C. Vol. 35, No. 4, 595-600. *SCI*

	.	Oshri, I., Pan S.L, Newell S. (2005), "Trade-offs between Knowledge Exploitation and Exploration Activities”, Knowledge Management Research and Practice, 3(1), 10-24.

	.	Setiono, R., Pan, S-L., Azcarraga A., and Hsieh, M. H. (2005). "Automatic Knowledge Extraction from Survey Data: Learning M&N Constructs Using a Hybrid Neuro-symbolic Approach" Journal of the Operational Research Society. Vol. 56, 3-14. *SSCI*

	.	Devadoss, P., Pan, S-L and Singh, S. (2005). "Managing Knowledge Integration in a National Healthcare Crisis: Lessons Learned from Combating SARS in Singapore". IEEE Transactions on IT in Biomedicine. 9(2), 266-275.

	.	Devadoss, P. and Pan S-L (2005) "Leveraging E-Government Infrastructure for Crisis Management: Lessons Learned from Managing SARS Outbreak in Singapore”. Journal of Information Technology Theory and Application. 6(3), 25-40.

	.	Pan, S-L and Tan, C-W. (2005). "The Roles of Enterprise Systems in an E-Initiative Implementation: A Case Study of PowerCo”. International Journal of Information Management. 25(3), 241-251. *SSCI*

	.	Tan, C. W., Pan, S. L., E. T. K. Lim and Chan, C. M. L. (2005). "Managing Knowledge Conflicts in an Inter-Organizational Project: A Case Study of IDA Singapore". Journal of the American Society for Information Systems and Technology. 56(11), 1187-1199. *SSCI*

	.	Pan S-L. (2005). "A Customer Perspective of Customer Relationship Management (CRM) Systems: A Focus Group Study" International Journal of Enterprise Information Systems. 1(1), 65-88, Jan-March 2005.

		2003 - 2004
	.	Hsieh, M. H., Pan, S-L and Setiono, R. (2004). "Product-, Corporate- and Country-Image Dimensions and Purchase Behavior: A Multicountry Analysis”. Journal of the Academy of Marketing Science 32(3), 251-270. *SSCI*

	.	Pan, G. S. C, Pan, S-L., Flynn, D. (2004). "De-escalation of commitment to Information Systems Projects: A Process Perspective". Journal of Strategic Information Systems, 13(3): 247-270. *SCI*

	.	Mayasandra, R. and S. L. Pan (2004). "Knowledge Management Initiatives in a Global IT Outsourcing Company: A Case Study of Infosys Technologies". Journal of Information and Knowledge Management. 3(1), 1-16.

	.	Tan, C. W., and Pan, S-L (2003). "Managing E-Transformation in the Public Sector: An E-government Study of Inland Revenue Authority of Singapore (IRAS)". European Journal of Information Systems. 12(4): 269-281. *SCI*

	.	Pan, S-L and Leidner, D (2003). "Bridging Communities of Practice with Information Technology in Pursuit of Global Knowledge Sharing". Journal of Strategic Information Systems. 12(1): 71-88. *SCI*

	.	Huang, J.C.M., Newell, S., Galliers, B., and Pan, S-L (2003). "Component-based Development and the Dynamics of Organizational Subcultures". IEEE Transactions on Engineering Management. 50(1): 88-99 February. *SSCI*

	.	Pan, S-L and J-N Lee (2003). "Using e-CRM for a Unified View of the Customer". Communications of ACM. April, 46(4): 95-99. *SSCI*

	.	Newell, S. Huang, J.C.M., Galliers, B., and Pan, S-L (2003). Implementing Enterprise Resource Planning and Knowledge Management Systems in Tandem: Fostering Efficiency and Innovation Complementarity. Information & Organization, January, 13(1): 25-52.

	.	Devadoss, P., Pan, S-L, and Huang, J.C. (2003)."Structurational Analysis of e-Government Initiatives: A Case Study of SCO". Decision Support Systems, 34: 253-269. *SCI*

		1998 - 2002
	.	Huang, J.C.M., Newell, S., and Pan, S-L. (2001). "The Process of Global Knowledge Integration: An Empirical Study of a Multinational Investment Bank's Y2K Program". European Journal of Information Systems, 10(3): pp 161-174. *SCI*

	.	Newell, S., Pan, S-L., Galliers, R. and J.C.M Huang (2001). "The Myth of the Boundaryless Organization" Communications of ACM. December, 2001, 44(12): pp. 74-76. *SSCI*

	.	Huang, J. C. Newell, S., M., Pan, S-L., and Poulson, B. (2001). "An Empirical Study of Enterprise Resource Planning Systems Implementation: A Knowledge-focused Perspective". Journal of Decision Systems, Vol. 10(1). pp.99-107

	.	Pan, S-L., M. H. Hsieh and H. Chen (2001). "Knowledge Sharing through Intranet-based Learning: A Case Study of an On-line Learning Centre", Journal of Organizational Computing and Electronic Commerce, 11(3): 179-195. *SCI*

	.	Kubo, I. A. Saka., and Pan, S-L. (2001)."Behind the Scenes of Knowledge Sharing in a Japanese Bank". Human Resource Development International. 4(4): pp. 465-485.

	.	Huang, J. C. M., and Pan, S-L (2000). "Learning from An Oil Giant: Case Evidence from British Petroleum Amoco's Knowledge-Management Program". Journal of Information Technology Management. XI (1-2): 45-55.

	.	Pan, S-L and Scarbrough, H. (1999). "Knowledge Management in Practice: An Exploratory Case Study of Buckman Labs". Technology Analysis and Strategic Management. 11(3): 359-374.

	.	Pan, S-L and Scarbrough, H. (1998). "A Socio-Technical View of Knowledge-Sharing at Buckman Laboratories", Journal of Knowledge Management. 2(1), pp. 55-66

Selected Conference Papers

		2006
	.	Luthra P. and Pan, S L (2006) “KM Project Failure, a Tug of War - a strategic renewal perspective”. American Conference on Information Systems (AMCIS), Acapulco, Mexico. 4-6 August, 2006.

	.	Chua, A L and Pan, S L (2006) “Knowledge Transfer in Offshore Insourcing”. International Conference on Information Systems (ICIS), 10-13, December 2006. Milwaukee, Wisconsin.

	.	Pan, G., and Pan, S. (2006) “Escalation and De-escalation of Commitment to Information Systems Projects: Insights from an Approach-Avoidance Process Model,” International Conference on Information Systems (ICIS), 10-13, December 2006. Milwaukee, Wisconsin.

	.	Chan, C.M.L. & Pan, S-L (2006) "Resource Enactment in the E-Government Systems Implementation: A Case Study On the E-File System", International Conference on Information Systems 2006, (ICIS), 10-13, December 2006. Milwaukee, Wisconsin.

	.	Teoh, S-Y and Pan, S-L (2006) 'The Use of Enterprise Systems in a Malaysian Company: A Social Integration Perspective' The 10th Pacific Asia Conference on Information Systems (PACIS). July 6-9. Kuala Lumpur, Malaysia.

	.	Luthra P. and Pan, S L (2006). "Misalignment and Knowledge Management Project Failure: An Institutional Perspective". The 66th Annual Meeting of the Academy of Management, Atlanta Georgia, USA, August 11 - August 16, 2006.

	.	Ravi Shankar M.N., Shan L. Pan and Myers, M. (2006) "Viewing Information Technology (IT) Outsourcing Organizations through a Postcolonial Lens". IFIP 8.2. Limerick, Ireland, July 13-15, 2006. Limerick, Ireland. July 12-15, 2006.

	.	Teoh, S-Y and Pan, S-L (2006) 'Process of Social Integration: The Process of Social Integration: The key to making enterprise systems-enabled change' The 14th European Conference on Information Systems (ECIS 2006). July 12-14. Göteborg, Sweden.

		2005
	.	Chan, C. M. L and Pan, S-L (2005) "Intertwining Offline and Online Channels in Multi-channel Public Service Delivery: A Case Study". Best Paper Proceedings. The 65th Annual Meeting of the Academy of Management, Honolulu, USA, August 05 - August 10, 2005. Nominee for Best Paper Award.

	.	Lim, E.T.K., Pan, S.L., and Tan, C.W. (2005) Enterprise Systems Adoption: A Proposed Contingency Perspective. The 65th Annual Meeting of the Academy of Management, Honolulu, USA, August 05 - August 10, 2005.

	.	Tan, C.W., Pan, S.L. and Lim, E.T.K. (2005) Towards the Restoration of Public Trust in Electronic Governments: A Case Study of the E-Filing System in Singapore. In Proceedings of the 38th Hawaii International Conference on System Sciences (HICSS 2005), Big Island, Hawaii, January 3-6, 2005.

	.	Ravi Shankar M.N. and Shan L. Pan. (2005). "The role of subcultural diversity in organizational knowledge management (KM)." The 65th Annual Meeting of the Academy of Management, Honolulu, USA, August 05 - August 10, 2005.

	.	Bhandar, M., Pan, S-L and Tan, B. C. Y (2005) "Roles of Social Capital in Collaborative IS Projects". The Proceedings of the 13th European Conference on Information Systems, Regensburg, Germany. May26-May 28, 2005.

	.	Tan C W., Pan, S L and Lim, E. (2005) "Towards the Restoration of Public Trust in Electronic Governments: A Case Study of the E-Filing System in Singapore". (HICCS 2005).

		2004
	.	RaviShankar M.N. and S L Pan. (2004) "Expressions of Group Identities in a Strategic KM Implementation". Proceedings of Pacific Asia Conference on Information Systems (PACIS 2004), Vol. 8. Pg. 14. Shanghai, China.

	.	RaviShankar, M.N. and S L Pan (2004) "Consequences of Implementing Knowledge Management Initiatives in Different Organizational Subcultures". Proceedings of the 12th ECIS 2004.

	.	RaviShankar M.N. and Shan Ling Pan. "Managing multiple identities in organization-wide KM: A Case Study of Wipro Technologies," The Proceedings of Americas Conference on Information Systems (AMCIS 2004). 6-8 August. New York, USA.

	.	Sathish, S., Pan, S-L and Raman, KS. "Using Stakeholder Theory to Analyse Knowledge Sharing During ES Implementations," The Proceedings of PACIS 2004. Shanghai, China. 08-11 July 2004.

	.	Teoh, S. Y and Pan, S-L. (2004), "A Conceptual Framework of ES Implementation: Towards A Social Capital-Based Knowledge Integration Perspective," Proceedings of the Information Resource Management Association International Conference, New Orleans, USA, 23-26 May, 2004.

	.	Devadoss, P., and Pan, S-L (2004) "Leveraging E-government Infrastructure for Crisis Management: Lessons from Managing SARS Outbreak in Singapore". The Proceedings of AMCIS 2004. New York. Best Paper Nominee.

	.	Arnulfo Azzcarraga, Ming Hsieh, Pan Shan-Ling and Setiono Rudy. "Knowledge acquisition and revision via neural networks". The Proceedings of IJCNN, Budapest, Hungary. July 2004.

	.	Devadoss, P., and Pan, S-L (2004) "E-Governments as Adaptive Organizations: An Exploratory Case Study of Singapore's Management of SARS Outbreak. IFIPWG8.4 2004 Working Conference Salzburg, Austria.

	.	Devadoss, P., and Pan, S-L (2004) "Managing Knowledge Integration in a National Healthcare Crisis: Lessons Learned from Combating SARS in Singapore". Academy of Management Annual Meeting. New Orleans, Louisiana. August 6-11, 2004.

	.	Tan, C.W., Lim, E.T.K. Pan, S.L., and Chan, M. L. (2004) Conflicts in Knowledge Management: Visiting the Hidden Partner, European Conference on Information Systems (ECIS 2004). June 14-16, Turku, Finland.

	.	Tan C.W., Lim, E. T. K. Pan S-L., and Chan M-L (2004) "Enterprise System as an Orchestrator for Dynamic Capability Development: A Case Study of the IRAS and TechCo". The Proceedings of IFIP - WG 8.2. Manchester, UK July 15-17.

		2003
	.	Chan, M-L., Pan, S-L and Tan C-W. "Managing Stakeholder Relationships in an E-Government Project". American Conference on Information Systems (AMCIS 2003). August 4-5, Tampa, Florida. USA.

	.	Sathish, S., Pan, S-L and Raman, K.S. (2003). "A Stakeholder Perspective of Enterprise Systems", Pacific Asia Conference on Information Systems (PACIS 2003), 11-13 July. University of South Australia, Adelaide, Australia.

	.	Oshri, I., Pan, S-L and Newell, S. (2003) "Trade-offs between Knowledge Exploitation and Exploration Activities". August 1-6, 2003. Seattle. Academy of Management Annual Meeting. August 1-6, 2003. Seattle. Academy of Management Annual Meeting.

	.	Tan, C-W and Pan, S-L. (2003). "E-Governance: Towards a Strategic Convergence of Stakeholder Interests". Proceedings of European Conference on Information Systems (ECIS 2003). Naples, Italy. 19-21 June 2003.

		2002
	.	Kim, H-W., G-H, Lee. and Pan, S-L "Exploring Critical Success Factors for Customer Relationship Management (CRM) and Electronic Customer Relationship Management (eCRM) Systems". Barcelona, Spain. The Proceedings of International Conference on Information Systems (ICIS 2002), December 15-19, 2002.

	.	Pablo, A. and Pan, S-L. "A Multi-Disciplibary Analysis of E-governance: Where Do We Start?". Pacific Conference on Information Systems (PACIS 2002). September 2-4, Tokyo, Japan.

	.	Tan, C. W., Pan, S-L., J. Huang. "Electronic Government Practice in Action: An Evolution of Customer Relationship Management". Pacific Conference on Information Systems (PACIS 2002). September 2-4, Tokyo Japan.

	.	Tan, C. W. and Pan, S-L. ERP Success The Search for a Comprehensive Framework. Proceedings of Americas Conference on Information Systems (AMCIS 2002). August 9-11, Dallas, Texas USA.

	.	Satish, S., Pan, S-L., Raman, K. S. Customer Relationship Management (CRM) Network: A New Approach to Studying CRM. Proceedings of Americas Conference on Information Systems (AMCIS 2002). August 9-11, Dallas, Texas USA.

	.	Chen, X.X and Pan, S-L (2002). ERP in China: Towards a Bundling Strategy of ERP Implementation Proceedings of International Conference on e-Business (ICEB2002). pp. 474-479. May 23-26, Beijing, China. Beijing Institute of Technology Press. ISBN 7-8 1013-975-4.

	.	Anand, R., and Pan, S-L. (2002). "The Globalization Efforts of Small Internet Retailers", IRMA 2002. May 19-22, Seattle, Washington, USA.

		2001
	.	Pan, S-L., Newell, S., Huang, J.C. and Wan, A. (2001) "Knowledge Integration As a Key Problem in An ERP Implementation". International Conference on Information Systems (ICIS 2001). New Orleans, USA. December 16-19. 2001. (Best Theme Paper Nominee).

	.	Huang, J.C.M., Newell, S., Galliers, R. and Pan, S-L "Organisational Memory Reconfiguration: A Grounded Theory Study". 5-7 September, 2001. Cardiff, UK. British Academy of Management.

	.	Huang, J.C. Newell, S. Galliers, B. and Pan, S-L (2001). "Enterprise Resource Planning and Knowledge Management Systems: Managerial Panaceas or Synergetic Solutions?" AMCIS 2001. Boston, USA. August 3-5, 2001.

	.	Huang, J.C. Newell, S. Galliers, B. and Pan, S-L (2001). "Intellectual Buy-in and Emotional Buy-in: A Reappraisal of ERP Implementation" AMCIS 2001. Boston, USA. August 3-5, 2001.

	.	Khan, Z., Pan, S-L and Devadoss, P (2001). "Implementing Workflow Engine: An e-government Study", AMCIS 2001. Boston, USA. August 3-5, 2001.

	.	Wan, A., Pan, S-L and Huang, J.C. M (2001). "Managing Knowledge Activities as part of E-Commerce Implementation: The Next Step after the ERP implementation". AMCIS 2001. Boston, USA. August 3-5, 2001.

	.	Huang, J.C.M., Galliers, B., Newell, S., and Pan, S-L (2001). "Enterprise Resource Planning and Knowledge Management Systems: Synergetic Solutions?" The Tenth International Conference Information Systems Development (ISD2001). Royal Holloway, Universi ty of London. London, 5-7th September, 2001.

	.	Hui, K-L., Pan,S-L and Tan B. C. Y. (2001) "The Impact of Internet on Education: Towards An Emerging Paradigm". June 20-21, 2001. Seoul, South Korea. Pacific Conference on Information Systems (PACIS 2001).

	.	Wan, A., Pan, S-L and Huang, J. C. M. (2001). "Barriers to ERP Implementation: A Case Study". June 20-21, 2001. Seoul, South Korea. Pacific Conference on Information Systems (PACIS 2001).

	.	Khan Z.A. and Pan, S-L (2001). "Implementing e-Government Initiatives: An Exploratory Case Study. June 20-21, 2001. Seoul, South Korea. Pacific Conference on Information Systems (PACIS 2001).

	.	Huang, J.C.M, Newell, S. and Pan, S-L (2001) "Knowledge Integration Processes Within The Context Of Enterprise Resources Planning (ERP) Systems Implementation". Proceedings of European Conference on Information Systems (ECIS 2001). Bled, Slovenia. Jun e 27-29, 2001.

	.	Khan, Z.A., Pan, S-L., Lee, J-N and J.C.M Huang (2001) "E-Government: An Exploratory Study of On-Line Electronic Procurement Systems". Proceedings of European Conference on Information Systems (ECIS 2001). Bled, Slovenia. June 27-29, 2001.

	.	Chen, H., Bridgewater, S., Zhou, J., and Pan, S-L (2001). "The Internet and SMEs' Internationalization - Three Hong Kong Cases". Hawaii Conference on Business 14-17, June. 2001.

	.	Pan, S-L (2001). Invited Paper: "Managing Global Knowledge Management: A Case Study" Knowledge Management International Conference and Exhibition (KMICE, 2001), Kedah, Malaysia. May 14-15, 2001.

	.	Huang, J.C.M., Newell, S. Pan, S-L and Harrison, R. (2001). "The Reconfiguration of Activity-based Knowledge and Organisational Memory in the Context of Business Process Redesign. Managing Knowledge: Conversations and Critiques". KM Conference. Leices ter, UK. April 10-11th 2001.

		2000 & Previous
	.	Menuhin, J. S-L. Pan, J. McGee, (2000). "Generating E-Capability: The Case of HSBC in UK". The 2000 IEEE International Conference on Management of Innovation and Technology. Singapore. November 12-15, 2000

	.	Huang, J.C.M., S-L Pan, Y-S. Tsai, and M. H. Hsieh (2000). "The Interrelationships of Managing Knowledge and Organizational Learning: A Case Study of a British Retailer". Proceedings of Americas Conference on Information Systems (AMCIS 2000), August 1 0-13th, 2000, Long Beach, California.

	.	Kubo, I., A. Saka, and Pan, S-L. (2000). "Behind the Scenes of knowledge sharing in a Japanese Bank", British Academy of Management 2000 Conference (BAM 2000). September 13-15, 2000. The University of Edinburgh Management School, Edinburgh, Scotland, UK.

	.	Pan, S-L. and J. C. M. Huang. (2000). "Managing Knowledge Sharing: Beyond the Use of ICT", Proceedings of Operational Research in the 21st Century: Communications and Knowledge Management (OR42), 12-14 September, 2000, Swansea, United Kingdom

	.	Huang, J. C. M. and Pan, S-L "Customer-based Knowledge Management: A British Perspective". Proceedings of Operational Research in the 21st Century: Communications and Knowledge Management (OR42), 12-14 September, 2000, Swansea, United Kingdom.

	.	Huang, J.C.M., Newell, S. and Pan, S-L. (2000). "Global Knowledge Integration Processes and Dynamics: An Empirical Study of NatWest Bank Global Financial Markets". International Conference on E-Commerce (ETEC 2000). Kuala Lumpur, Malaysia. November, 2000.

	.	Huang, J.C.M., Corbitt, B., Pan, S-L and Newell, S. (2001). The Dynamics of Organizational Memory Refinement in the Context of Business Processes Redesign: A Knowledge Integration Perspective. R&D Management Conference, February, 2001. Wellington, New Zealand.

	.	Pan, S-L., M. H. Hsieh., J.C.M. Huang, and Y-S. Tsai. (2000). "Knowledge Management: Lessons Learned from an Early Implementer". Proceedings of Management & Information Systems Conference. P. 308. 6-8th September, 2000. Brisbane Australia.

	.	Chen, H., S-L, Pan and M. H. Hsieh (2000). "E-marketing: An Exploratory Study of a HK Bank". Proceedings of Management & Information Systems Conference. P. 303. 6-8th September, 2000. Brisbane Australia.

	.	Huang, J.C.M., Newell, S. and Pan, S-L (2000) "Knowledge Integration: Learning from Millennium Bug Experience: A Case Study of Natwest Global Financial Markets". Proceedings of European Conference on Information Systems (ECIS 2000). July 2000. Vienna, Austria.

	.	Huang, J. C.M., S. Laurent., and Pan, S-L. (2000). "Cross-functional Knowledge Sharing and the Process of Boundary Penetration - A Case Study of National Westminster Bank Global Financial Markets (NatWest GFM)". European Group on Organization Science (EGOS). 2000. Helsinki. Finland.

	.	Pan, S-L. M. H. Hsieh and H. Chen. (2000). "Managing Knowledge in Electronic Commerce Era: A Case Study of an On-line Learning Centre", pp. 559-574. Proceeding of Fourth Pacific Asia Conference on Information Systems (PACIS, 2000), June 2000, Hong Kon g University of Science & Technology, Hong Kong, China.

	.	Merali, Y. and Pan, S-L (1999). "Knowledge Management: Learning from an "Exemplary Case" and its Deconstruction", Proceedings of the 19th Annual International Conference of the Strategic Management Society. October, 1999. Berlin, Germany.

	.	Pan, S-L. and Scarbrough, H. (1998). "Towards a Socio-technical Perspective of Knowledge-Sharing Process: A Case Study of Buckman Laboratories". Proceedings of Constructing Tomorrow: Technology Strategy for the New Millennium. Bristol, UK. September, 1998.

Book Chapters

	.	Ravi Shankar M.N. & Shan L. Pan. (2005). Creating a KM platform for strategic success: A case study of Wipr o Technologies. In T. Menkhoff, H-D. Evers, and Y.W. Chay (Eds.), Governing and Managing Knowledge in Asia, World Scientific Publisher.

	.	Tan C.W., Lim, E. T. K. Pan S-L., and Chan M-L (2004) "Enterprise System as an Orchestrator for Dynamic Cap ability Development: A Case Study of the IRAS and TechCo". in B. Kaplan, D. Truex, D. Wastell, T. Wood-Harper and J. Degross (eds.), Information Systems Research: Relevant Theory and Informed Practice (IFIP TC8 / WG8.2 Working Conference 2004 - "20th Year Retrospective"), Kluwer Academic Publishers, 2004.

	.	Ramchand, A., and Pan, S-L. (2003) "The Internationalization Efforts of Small Internet Retailers", in Manag ing IT in Government, Business and Communities. Idea Publishing Group. Edited by Gerry Gingrich.

	.	Huang, J. C., Galliers, R., Newell, S., and Pan, S-L (2002) "Knowledge Management Systems: An Empirical Acc ount of Organizational Efficiency and Flexibility", in the Enterprise Resource Planning: Opportunities and Challenges, edited by Liaquat Hossain, Jon David Patrick and Mohammad A. Rashid. Idea Publishing Group.

	.	Pan, S-L (2001). "Organizing Global Knowledge Management Practice in a Dispersed Organization" in Malhotra, Y. Knowledge Management and Business Model Innovation. Pp. 429-444. 2001. Idea Group Publishing. ISBN: 1878289985

	.	Huang J. C. and S-L. Pan (2001). "managing Customer Knowledge: A Social Construction Perspective" in Coakes , E, D.D Willis, and S. Clarke, (Eds.). Knowledge Management: A Sociotechnical Perspective. London: Springer-Verlag. Pp. 93-104.

	.	Pan, S-L. (1999). "Knowledge Management at Buckman Labs" in Scarbrough, H and Swan, J. Case Studies in Know ledge Management. pp. 76-84. Institute of Personnel Development, UK.

Published Working Papers

	.	Pan, S-L and H. Scarbrough (1999). "Knowledge Management from a Socio- technical Perspective: A Case Study of Buckman Laboratories". Warwick Business Research Papers, 308. Coventry Warwick Business School, March 1999.

	.	Huang, J.C. M., S. Newell, and Pan, S-L (2000). "Knowledge Integration: Learning from the Millennium Bug Ex perience: A Case Study of NatWest Bank Global Financial Markets", Warwick Business Research Papers, 326. Coventry, Warwick Business School, Marc h 2000.

	.	Kubo, I. A. Saka., and Pan, S-L. (2000). "Behind the Scenes of Knowledge Sharing in a Japanese Bank". Warwi ck Business Research Papers, 328. Coventry, Warwick Business School, April 2000.

	.	Pan, S-L. M. H. Hsieh and H. X. H. Chen. (2000). "Managing Knowledge in Electronic Commerce Era: A Case Stu dy of an On-line Learning Centre", Warwick Business Research Papers, 331. Coventry, Warwick Business School, June 2000.

	.	Huang, J. C.M., S. Laurent, and Pan, S-L. (2000). Cross-functional Knowledge Sharing and the Process of Bou ndary Penetration - A Case Study of National Westminster Bank Global Financial Markets (NatWest GFM)". Warwick Business Research Papers, 336. Co ventry, Warwick Business School, 2000.

	.	Huang, J. C. M., and Pan, S-L (2000). "Learning from an Oil Giant". Warwick Business Research Papers, Coven try, Warwick Business Research Paper, 338. Coventry, Warwick Business School. ISSN 1363-0520

	.	Huang, J. C. M., Poulson, B, Newell, S. Pan, S-L "An Empirical Study of Enterprise Resource Planning System s Implementation: A Knowledge-Focused Perspective. Warwick Business Research Papers 341, Coventry, Warwick Business School, 2000. ISSN 1363-0520

	.	Huang, J.C.M., Galliers, B., Newell, S. and Pan, S-L (2001). Enterprise Resource Planning and Knowledge Man agement Systems: Synergetic Solutions? London School of Economics and Political Science Working Paper Series, No. 96. June 2001.