Assistant Professor
Ph.D. (Management Studies, University of Cambridge)
M.Eng. (Mechanical Engineering, McGill University)
B.Eng. (Mechanical Engineering, McGill University)
651 66772

Research Areas

  • Healthcare Informatics
  • Digital Transformation, Platforms & Innovation
  • FinTech

Research Interests

  • Digital Platforms and Ecosystems
  • Digitalization and Societal Change
  • Digital Innovation and Public Policy


Dr. Isam Faik is an Assistant Professor in the Department of Information Systems and Analytics at the National University of Singapore (NUS). He holds a Ph.D. in Management Studies (as a Gates scholar) from the University of Cambridge, UK, and master’s and bachelor's degrees in Engineering from McGill University, Canada. His research investigates the rise of digital platforms as an increasingly dominant mode of organizing economic, social, and political interactions. He aims to develop a deeper understanding of major societal changes resulting from this and other forms of digitalization, such as their effects on the changing nature of work. He also examines the policy implications of these emerging forms of digital innovation, particularly with regards to inclusion and development.

Current Projects

  • Effect of Fintech on financial inclusion
  • Changing nature of work in online labor markets
  • Effect of sharing economy platforms on informal sectors
  • The evolution of online social movements
  • Practice transitions in telemedicine platforms

Selected Publications

  • Faik I., Barrett M., Oborn E., Information Technology and Societal Change: An Affordance-Based Institutional Logics Perspective, Fourth round of review at MIS Quarterly.

  • Faik I., Thompson M., Walsham G., Designing for ICT-Enabled Openness in Bureaucratic Organizations: Problematizing, Shifting and Augmenting Boundary Work, Accepted for publication at the Journal of the Association for Information Systems (JAIS)

  • Faik I., Deng Y., Inclusion by Design: Breaking the Cycle of Digital Deprivation in Marginalized Communities, second round of review at Information Systems Research

  • Faik, I., Reinert, I., FinTech for Financial Inclusion: Fragmented Logics of Emerging Fields As Opportunities For Institutional Change, submitted to Information Systems Research. 

  • Taani, I., Faik, I., Telemedicine in Information Systems Research: A Systematic Literature Review and Directions for Future Research, second round of review at the European Journal of Information Systems

  • Leong, C., Faik, I., Tan, F., Digital Organizing of a Global Social Movement: From Connective to Collective Action, Second round of review at Information and Organization. 

  • Asadullah, A., Faik, I., Kankanhali, A., 2018, Digital Platforms: A Review and Future Directions, Proceedings of the Pacific-Asia Conference on Information Systems, Yokohama, Japan, June 2018.

  • Taani, I., Faik, I., 2018, When Surprises Become Routine: Practice Transition in Fast-Response Distributed Environments, Academy of Mangement Big Data Conference, Surrey, UK, April 2018.

  • Taani, I., Faik, I., 2017, Patient Involvement in Medical Decisions on Telemedicine Platforms: The Role of Social Presence and Mindfulness, Proceedings of the International Conference on Information Systems, Seoul, South Korea, December 2017

  • Faik I, Bhattacharya P, Phan T, 2016, From collective sensemaking to collective mindfulness: The evolution of online social movements, Proceedings of the Academy of Management (AOM) Annual Meeting, August 2016, Anaheim, California, USA.

  • Faik I, 2013, Asymmetries in the emergence of new institutional logics: the case for conceptualizing techno-logics,  29th Colloquium of the European Group for Organizational Studies (EGOS), 4-6 July, 2013, Montreal, Canada. 

  • Faik I. and Walsham G., 2013, Modernization through ICTs: Towards a network ontology of technological change, Information Systems Journal, 23 (2).

  • Faik I., 2010, Can alternative ontologies open new ways for multilevel research? , Proceedings of the Academy of Management (AOM) Meeting, August 2010, Montreal, Canada.

  • Faik I., 2009, Modernization through ICTs: An actor-network analysis of administrative reforms in Morocco, International Conference on Information Systems (ICIS), Doctoral Consortium, December 2009, Arizona, USA.

  • Faik I., 2009 An actor network approach to the study of modernization processes: The case of the health care scheme in Morocco, 14th conference of the Association Information and Management (AIM), June 2009, Marrakech, Morocco.

Awards & Honours

Teaching (2019/2020)

  • IS5117: Digital Government
  • IS6001: Qualitative Methods for IS Research