Your heartbeat quickens as you watch your video game avatar run through the twisting corridors of the castle. There is still treasure to be found and a hostage to be rescued, and time is running out. Suddenly, a large shadow looms on the dim candlelit stone walls, followed by a low roar that sounds awfully close. You take a deep breath, clutch your mace a bit tighter, and ready yourself to attack. You swing around the corner, weapon raised, and…

In 2015, Shi Ying Lim was working on her Ph.D. in Austin, Texas. As part of her work, she studied a budding health IT startup that was trying to develop an app to help patients with chronic diseases.

The aim was to help patients — who were living with conditions such as diabetes or had just been discharged after surgery — better manage their care. Among other things, the app would send patients reminders to take their medication or change their dressing, and to contact their doctors if complications arose.

Confined to their homes during the circuit breaker period, Singapore’s Covid-19 lockdown, people began ordering certain products in earnest: fitness equipment, home office accessories, flour and other baking goods. If, like many, you were forced to turn to online shopping in recent months, you might have realised what a complex beast it can be.

Today’s virtual assistants and smart devices have come a long way. They can tell you if you’re running low on milk, what the weather will be like tomorrow, or change the TV channel without you having to lift a finger. But if researcher Desmond Ong has his way, the Google Homes and Alexas of the future might be able to add another attribute to their already impressive resume — emotional intelligence.