15 October 2017 Department of Computer Science , Faculty , News Media

Provost's Chair Professor Ng Hwee Tou explains how chatbots operate on finding fixed keywords from a user's sentences and sends out answers based on these keywords. This hinders communication between chatbots and their users due to the limitation of chatbots to detect the nuances in human languages, and may leave users feeling disappointed with the communication.

Channel 8 News, 15 October 2017