19 Oct 2004
CS 5244: Library Evaluation
11
¡ Technical Services Public Services
¡
¡Quality 1. Select and acquisition 1. Range of services offered
¡    Size, appropriateness, and 2. Helpfulness of shelf order and
¡    balance of collection     guidance
¡ 2. Cataloging and Indexing 3. Catalog
¡    Accuracy, consistency, and    Completeness, accuracy and
¡    completeness    ease of use
¡ 4. Reference and retrieval
¡     Completeness, accuracy and
¡     percentage success
¡ 5. Document Delivery
¡     Percentage Success
¡
¡Time 1. Delays in Acquisition 1. Hours of Service
¡ 2. Delays in Cataloging 2. Response Time
¡ 3. Productivity of Staff 3. Loan Periods
¡
¡Cost 1. Unit cost to purchase 1. Effort of use
¡ 2. Unit cost to process    Location of library
¡     Accession    Physical accessibility of collection
¡     Classify    Assistance from staff
¡     Catalog 2. Charges Levied
- From Baker & Lancaster (91) p 21