2 Nov 2004
CS 5244: New Media for the DL
6
Email – Task-centric
nCorrelated in business roles
¡Not just messaging anymore
¡Has a marked interrupt effect
nJackson 2003 study shows people on average read email right away (within 2 minutes) and take ~ 1 minute to recover from interruption.
¡Co-opted by many functions needed in information management
nProduction, transmission and filtering of
information
¡Takes the form of tasks:
nCoordination (Time): calendar and deadlines
nCollaboration (Other people): contacts