Email – Task-centric
n Correlated in business roles
¡ Not just messaging anymore
¡ Has a marked interrupt effect
n Jackson 2003 study shows people on average read
email right away (within 2 minutes) and take ~ 1
minute to recover from interruption.
¡ Co-opted by many functions needed in
information management
n Production, transmission and filtering of information
¡ Takes the form of tasks:
n Coordination (Time): calendar and deadlines
n Collaboration (Other people): contacts