Conclusions
		n New media allow us to rethink and repackage knowledge and its transmission n Themes of collaboration, informality, recency and ubitiquity throughout along with uncertainty To think about: n The Virtual Reference Desk is organized as an email triage center.  Do you think new media can improve this initiative? n How do the new media types handle the different patterns of use exhibited by scholars?  Which tasks are well-supported?  Which are not?