29 Sep 2004
CS 5244:
Reference Interviews / Information Seeking
39
Vocabulary Problem
The
fact that a user is looking for something
means that they don’t know what
exactly they are looking for (otherwise,
they wouldn’t be looking in the
first place)
- paraphrased from Belkin et al. (82)
lTherefore, they may not be using the right vocabulary to express their needs.