29 Sep 2004
CS 5244:
Reference Interviews / Information Seeking
44
Implications of Kuhlthau (93)
¡Users tend
to try to move towards
certainty
certainty
¡Vague,
invitation mode transforms to focused,
indicative mode
¡Corollaries:
lToo
much redundant information = boredom
lToo
much unique information = anxiety
lUnfocused
search without selection/formulation
gives information overload = anxiety