29 Sep 2004
CS 5244:
Reference Interviews / Information Seeking
6
Why only 55%?!?
Some
explanations:
leasy questions may have been eliminated
(e.g., no direction queries).
lquestions
may have been time-sensitive and/or unusually difficult.
lMurfin (70) shows that librarian often misinterprets
the question asked.
lGives
definitive answer without verifying with user’s need.