29 Sep 2004
CS 5244:
Reference Interviews / Information Seeking
9
RI as an communicative art
ˇWhen a group of MLS students were sent on a mission to the library to ask a question…
l60% said that they might ask another question in the future
l30% said that they wouldn’t bother asking the librarian even if they have an information need
ˇNo matter what form the reference interview takes on, a form of interpersonal communication takes place
lIs not and cannot be free of relational dimensions
l1 good encounter ≠ 1 bad encounter