29 Sep 2004
CS 5244:
Reference Interviews / Information Seeking
11
Question Negotiation
¡Anomalous State of Knowledge (ASK)
lA state in which the user “is unable to specify precisely what is needed to address their need”
¡To help the librarian understand the needs of the user, Taylor (68) uses 5 question filters
¡Subject
¡Objective and motivation
¡Personal characteristics of the inquirer
¡Anticipated or acceptable answers
¡Escalator Questions