29 Sep 2004
CS 5244: Reference Interviews / Information Seeking
20
RI as a process: revised game plan
User comes to the reference desk
The user asks a question
Find answer /
Recommend book
  Librarian 
receptive?
Is the
question
clear?
Attempt to clarify question
User leaves unhappy
Formulate a search strategy
User leaves happy!
Get a candidate
resource
   Is resource
suitable?
More
resources
locally?
Try ILL
No
No
No
Yes
Yes
Yes
Yes
No