29 Sep 2004
CS 5244:
Reference Interviews / Information Seeking
30
Virtual Reference Desk Network
¡This service provides support to AskA services by accepting out-of-scope and overflow questions.
¡When a subject-specific
service gets questions out of
its scope, it forwards them to the
VRDN.
¡If a question cannot be addressed by another member, it is handled by a VRD core librarian.
Use
collaboration to enhance the expertise pool