CS 5244: Reference Interviews / Information Seeking

29 Sep 2004

But does it matter?

¡Sloan (02)’s statistics

lTypes of questions (n = 877)

¡Research questions – 30%

¡“I need five articles for…” – 20%

¡Known item questions – 8%)

¡Ready reference questions – 14%

¡Library use questions – 8%

¡Library technical questions – 9%

lWait time

¡63% of users waited fewer than 30 seconds

¡73.5% in one minute or less