Digital Libraries

What is a reference interview?

What is a reference interview?

RI as a process: a first point of view

RI as an information transfer process

Why only 55%?!?

One reference interview

One reference interview

RI as an communicative art

"When attempts to find information..."

Question Negotiation

Types of queries in RI

What about web search?

Question Variability

RI as a doctor consultation?

Finding and evaluating materials

Available sources in the library

The Information Chain

Evaluating a source

RI as a process: revised game plan

Transition into the DL

A Librarian’s Lament

The state of digital reference

TREC Question Answering

Ask-A services

What is Digital Reference?

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Virtual Reference Desk Network

But does it matter?

Heading in the right direction for the future?

References

Information Seeking

Why “seeking”?

Information Need

Berry Picking

Information Foraging

Vocabulary Problem

Anomalous State of Knowledge

Three aspects of Information Seeking

Cognitive Factors

Affective Factors – Kuhlthau (93)

Implications of Kuhlthau (93)

Situational Factors

Dimensions of Accessibility –
Culnan (85)

Quality is (often) secondary!

Putting the models together