| Vocabulary Problem |
|
|
|
|
|
|
|
|
|
|
|
|
| The fact that a user is looking for |
|||||||||||
| something
means that they don’t know |
|||||||||||
| what exactly
they are looking for |
|||||||||||
| (otherwise,
they wouldn’t be looking in |
|||||||||||
| the first
place) |
|||||||||||
| - paraphrased from Belkin et al.
(82) |
|||||||||||
| l | Therefore, they
may not be using the right |
||||||||||
| vocabulary to
express their needs. |
|||||||||||
