| What is a
reference interview? |
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| ¡ | Process where
the user comes to the |
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| reference desk
and asks for |
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| information |
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| l | What type of
information do people ask |
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| for? |
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| l | What are the
characteristics of a |
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| reference
interview? |
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| l | What factors
lead to a “successful” |
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| reference
interview? |
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| l | How do we
evaluate reference interviews? |
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