| Why only
55%?!? |
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| Some
explanations: |
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| l | easy questions
may have been |
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| eliminated
(e.g., no direction queries). |
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| l | questions may
have been time- |
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| sensitive
and/or unusually difficult. |
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| l | Murfin (70)
shows that librarian often |
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| misinterprets
the question asked. |
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| l | Gives
definitive answer without |
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| verifying with
user’s need. |
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