| RI as an
communicative art |
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| ˇ | When a group
of MLS students were sent on a |
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| mission to the
library to ask a question… |
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| l | 60% said that
they might ask another question in |
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| the future |
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| l | 30% said that
they wouldn’t bother asking the |
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| librarian even
if they have an information need |
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| ˇ | No matter what
form the reference interview |
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| takes on, a
form of interpersonal communication |
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| takes place |
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| l | Is not and
cannot be free of relational dimensions |
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| l | 1 good
encounter ≠ 1 bad encounter |
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