| RI as a
process: revised game plan |
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| User
comes to the |
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| reference desk |
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| Librarian |
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| receptive? |
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| User
leaves |
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| unhappy |
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| Is the |
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| question |
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| clear? |
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| The
user asks a |
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| question |
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| Attempt to |
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| clarify
question |
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| More |
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| resources |
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| locally? |
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| Formulate
a search |
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| strategy |
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| Try ILL |
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| User leaves |
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| happy! |
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| Find
answer / |
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| Recommend |
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| book |
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| Get a
candidate |
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| resource |
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| Is resource |
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| suitable? |
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