Robert S. Taylor Question Negotiation and Information Seeking in Libraries CR: 20 (5/1968) 178-194.

This appointment paradigm has been adopted in reference interviews as well.  And hospitals often have triage centers / emergency units that work on a demand basis.

House (74) showed that librarians who understood the question fully still have different search strategies that would find or miss parts or all of the relevant information Librarian needs to continually assess her target audience.  Consult (leave the user to make the choice) rather than counsel (make the choice for him)

Many sources are composite.  Journal articles often contain background information and related works and are a distillation (secondary or tertiary) of other sources.

ILL = Interlibrary Loan

Definition of triage = the assigning of priority order to projects on the basis of where funds and resources can be best used or are most needed