13 Aug 2003
CS 6210: Module 1
11/29
Question Negotiation
¡Anomalous State of Knowledge (ASK)
lA state in which the user “is unable to specify precisely what is needed to address their need”
¡To help the librarian understand the needs of the user, Taylor (68) uses 5 question filters
¡Subject
¡Objective and motivation
¡
¡
¡Escalator Questions