What Is Supported
The following types of customizations are supported:
1. Any customization that is stated as Required in the seeded workflow's product-specific User's Guide or documentation update notes.
2. Customization examples documented in the product-specific User's Guide or documentation update notes. Any issues that arise are fully supported to resolution, to the extent that the customization example was followed as documented. Any deviation from what is documented amounts to a custom development issue that needs further evaluation. See number 3 below.
3. Customizations that are not explicitly stated as unsupported customizations, required customizations or supported customization examples are supported to the extent that the customer must first isolate the problem following the Customization Guidelines discussed earlier. If upon evaluation, Oracle Support Services deems that the isolated problem stems from an Oracle product, Oracle will supply a solution. Otherwise, it is the responsibility of the customer to correct the custom development issue.
