Associate Professor
BSc (1st Class Hons, NUS), MSc (Accelerated, NUS), PhD (NUS)
Office  : COM2-04-12
Phone : (+65) 6516 6903
Fax     : (+65) 6779 4580
Google Scholar :



Chuan Hoo (CH) is an Associate Professor in the Department of Information Systems and Analytics at the National University of Singapore (NUS). He is also currently assuming the positions of Deputy Head (Programmes) and Curriculum Chair of Department of Information Systems and Analytics. Prior to joining NUS he held a tenured faculty position in Hong Kong.



  • Faculty Teaching Excellence Award, NUS, 2017
  • Outstanding Associate Editor Award, MIS Quarterly, 2016
  • Best Reviewer Award, Journal of the Association for Information Systems, 2016
  • Outstanding Reviewer Award, Electronic Commerce Research and Applications, 2016
  • Honorable Mention Journal of the Association for Information Systems, 2015
  • Informs ISS Design Science Award 2013


Professional Activities

Associate editor

  • MIS Quarterly (January 2016 ~ now)
  • Electronic Commerce Research and Applications (January 2017 ~ now)


Editorial board member

  • Journal of the Association for Information Systems (February 2012 ~ now)
  • IEEE Transactions on Engineering Management (August 2011 ~ now)


Research Interests

  • Design ~ IT Design and Evaluation (including human-computer interaction, digital commerce, and business analytics)
  • Manage ~ IT Implementation and Management (including open innovation and IT design, adoption, and usage)


Selected Publications

  • Purao, S., Bolloju, N., and Tan, C. H., "A Modeling Language for Conceptual Design of Systems Integration Solutions," ACM Transactions on Management Information Systems, accepted.
  • Huang, L. Q., Tan, C. H., Ke, W. L., and Wei, K. K., "Helpfulness of Online Review Content: The Moderating Effects of Temporal and Social Cues," Journal of the Association for Information Systems, accepted.
  • Yang, X., Tan, C. H., Li, Y., and Teo, H. H. “Psychological Paradox of Game Software Trial,” Information & Management, January 2018, available online.
  • Tong, Y., Tan, C. H., and Teo, H. H., "Direct and Indirect Information System Use: A Multi-Method Exploration of their Social Power Antecedents in Healthcare," Information Systems Research, Volume 28, Issue 4, December 2017, 690-710.
  • Li, M. X., Tan, C. H., Wei, K. K., and Wang, K. L., "Sequentiality of Product Review Information Provision: An Information Foraging Perspective," MIS Quarterly, Volume 41, Issue 3, September 2017, 867-892.
  • Goh, K. Y., Tan, C. H., Teo, H. H., “Stated Choice Analysis of Conditional Purchase and Information Cue Effects in Online Group Purchase,” Journal of the Association for Information Systems, Volume 16, Issue 9, September 2015, Article 9.
  • Tan, C. H., Sutanto, J., Phang, C. W., and Gasimov, A., “Using Personal Communication Technologies for Commercial Communications: A Cross‐Country Investigation of Email and SMS,” Information Systems Research, Volume 25, No. 2, June 2014, 307-327.
  • Li, M. X., Jiang, Q. Q., Tan, C. H., and Wei, K. K., “Enhancing User-Game Engagement through Software Gaming Elements,” Journal of Management Information Systems, Volume 30, No. 4, Spring 2014, 115-150.
  • Huang, L. Q., Tan, C. H., Ke, W. L, and Wei, K. K., “Comprehension and Assessment of Product Reviews: A Review-Product Congruity Proposition,” Journal of Management Information Systems, Volume 30, Issue 3, winter 2014, 311-343.
  • Sutanto, J., Palme, E., Tan, C. H., and Phang, C. W., “Addressing the Personalization-Privacy Paradox: An Empirical Assessment from a Field Experiment on Smartphone Users,” MIS Quarterly, Volume 37, Issue 4, December 2013, 1141-1164.
  • Ke, W. L., Tan, C. H., Sia, C. L., Wei, K. K., “Inducing Intrinsic Motivation to Explore the Enterprise System: The Supremacy of Organizational Levers,” Journal of Management Information Systems, Volume 29, Number 3, Winter 2013, 257-290.
  • Tan, W. K., Tan, C. H., and Teo, H. H., “Conveying Information Effectively in a Virtual World: Insights from Synthesized Task Closure and Media Richness,” Journal of the American Society for Information Science and Technology, Volume 63, Issue 6, June 2012, 1198-1212.
  • Sutanto, J., Tan, C. H., Battistini, B. and Phang, C. W., “Emergent Leadership in Virtual Collaboration Settings: A Social Network Analysis Approach,” Long Range Planning, Volume 44, Issues 5-6, October-December 2011, 421-439.
  • Tan, C. H., Teo, H. H., Benbasat, I., "Assessing Screening and Evaluation Decision Support Systems: A Resource-Matching Approach," Information Systems Research, Volume 21, Issue 2, June 2010, 305-326.


Teaching Interests

  • Contemporary IS Management (Digital Transformation)
  • Design Science Research
  • Experimental Design and Mixed Methods
  • Software Quality Management (CMMI, ISO9002, Quality Assurance)
  • Information Products and Services Design (Design Thinking)
  • Marketing Analytics (Search Engine Optimization, Landing Page Optimization)



  • IS3242 Software Quality Management - AY 2016/17 Semester I
  • IS6103 Design Science Research in Information Systems - AY 2015/16 Semester II