Associate Professor
BSc (1st Class Hons, NUS), MSc (Accelerated, NUS), PhD (NUS)
Office  : COM2-04-12
Phone : (+65) 6516 6903
Fax     : (+65) 6779 4580
Google Scholar :



Chuan Hoo (CH) is an Associate Professor in the Department of Information Systems and Analytics at the National University of Singapore (NUS). Prior to joining NUS he held a tenured faculty position in Hong Kong. He is a recipient of the INFORMS ISS Design Science Award 2013.


Professional Activities

  • Senior editor
    • Journal of Information Technology Theory and Application (September 2015 ~ now)
  • Associate editor
    • MIS Quarterly (January 2016 ~ now)
    • Electronic Commerce Research and Applications (January 2017 ~ now)
    • Asia Pacific Journal of Information Systems (September 2014 ~ now)
  • Editorial board member
    • Journal of the Association for Information Systems (February 2012 ~ now) - Honorable Mention (2015), Best Reviewer Award (2016)
    • IEEE Transactions on Engineering Management (August 2011 ~ now)
  • Program co-chair
    • HCI International - HCI in Business, Government and Organizations (2015 ~ 2017)
  • Track co-chair
    • International Conference on Information Systems [ICIS] (2016)
    • Pacific-Asia Conference on Information Systems [PACIS] (2011 ~ now)


Research Interests

  • Design ~ IT Design and Evaluation (including human-computer interaction, digital commerce, and business analytics)
  • Manage ~ IT Implementation and Management (including open innovation, and IT design, adoption and usage)


Selected Publications

  • Li, M. X., Tan, C. H., Wei, K. K., and Wang, K. L., "Sequentiality of Product Review Information Provision: An Information Foraging Perspective," MIS Quarterly, September 2017, forthcoming.
  • Huang, L. Q., Tan, C. H., Ke, W. L., and Wei, K. K., "Helpfulness of Online Review Content: The Moderating Effects of Temporal and Social Cues," Journal of the Association for Information Systems, July 2017, accepted.
  • Tong, Y., Tan, C. H., and Teo, H. H., "Direct and Indirect Information System Use: A Multi-Method Exploration of their Social Power Antecedents in Healthcare," Information Systems Research, October 2016, accepted.
  • Goh, K. Y., Tan, C. H., Teo, H. H., “Stated Choice Analysis of Conditional Purchase and Information Cue Effects in Online Group Purchase,” Journal of the Association for Information Systems, Volume 16, Issue 9, September 2015, Article 9.
  • Tan, C. H., Sutanto, J., Phang, C. W., and Gasimov, A., “Using Personal Communication Technologies for Commercial Communications: A Cross‐Country Investigation of Email and SMS,” Information Systems Research, Volume 25, No. 2, June 2014, 307-327.
  • Li, M. X., Jiang, Q. Q., Tan, C. H., and Wei, K. K., “Enhancing User-Game Engagement through Software Gaming Elements,” Journal of Management Information Systems, Volume 30, No. 4, Spring 2014, 115-150.
  • Huang, L. Q., Tan, C. H., Ke, W. L, and Wei, K. K., “Comprehension and Assessment of Product Reviews: A Review-Product Congruity Proposition,” Journal of Management Information Systems, Volume 30, Issue 3, winter 2014, 311-343.
  • Sutanto, J., Palme, E., Tan, C. H., and Phang, C. W., “Addressing the Personalization-Privacy Paradox: An Empirical Assessment from a Field Experiment on Smartphone Users,” MIS Quarterly, Volume 37, Issue 4, December 2013, 1141-1164.
  • Ke, W. L., Tan, C. H., Sia, C. L., Wei, K. K., “Inducing Intrinsic Motivation to Explore the Enterprise System: The Supremacy of Organizational Levers,” Journal of Management Information Systems, Volume 29, Number 3, Winter 2013, 257-290.
  • Tan, W. K., Tan, C. H., and Teo, H. H., “Conveying Information Effectively in a Virtual World: Insights from Synthesized Task Closure and Media Richness,” Journal of the American Society for Information Science and Technology, Volume 63, Issue 6, June 2012, 1198-1212.
  • Sutanto, J., Tan, C. H., Battistini, B. and Phang, C. W., “Emergent Leadership in Virtual Collaboration Settings: A Social Network Analysis Approach,” Long Range Planning, Volume 44, Issues 5-6, October-December 2011, 421-439.
  • Tan, C. H., Teo, H. H., Benbasat, I., "Assessing Screening and Evaluation Decision Support Systems: A Resource-Matching Approach," Information Systems Research, Volume 21, Issue 2, June 2010, 305-326.


Teaching Interests

  • Contemporary IS Management (Digital Transformation)
  • Design Science Research
  • Experimental Design and Mixed Methods
  • Software Quality Management (CMMI, ISO9002, Quality Assurance)
  • Information Products and Services Design (Design Thinking)
  • Marketing Analytics (Search Engine Optimization, Landing Page Optimization)



  • IS3242 Software Quality Management - AY 2016/17 Semester I
  • IS6103 Design Science Research in Information Systems - AY 2015/16 Semester II