In recent years, some companies, including Amazon, JP Morgan, and Unilever, began asking prospective employees to do a curious thing — to film themselves answering a fixed set of questions. The firms would then run the videos through an AI-powered software, scanning faces and eye movements for signs of empathy, dependability, and other ‘desirable’ personality traits.

Roger Zimmermann has been in the business for a long time — nearly 25 years to be precise. He first started studying media streaming in the late 1990s, as a young, earnest PhD student at the University of Southern California.

It’s a pandemic-era feeling we’re all familiar with — you’re listening to a colleague on Zoom or attending an e-learning course...when your mind starts to wander. How many emails do I have to send once this is over? What shall I have for dinner tonight? Can I squeeze in a quick workout before that? The list goes on.

When Jungpil Hahn was appointed head of the Department of Information Systems and Analytics at NUS Computing in 2015, it changed his perspective on many things.

“I began to see the broader picture of the discipline as a whole, and began to think holistically about what we are teaching and what we are missing in the overall curriculum,” recalls Associate Professor Hahn. “That’s when I saw the urgency and extent of the problem.”