651 66903

TAN Chuan Hoo

Associate Professor
Deputy Head, Department Of Information Systems and Analytics
URC Expert Panel, Accountancy, Business, Humanities and Social Science, NUS (2022.10~2024.09)
Member, NUS Project Prioritization Committee, NUS (2022.09~2024.08)

  • M.Sc. (Accelerated, National University of Singapore)
  • Ph.D. (National University of Singapore)
  • B.Sc. (1st Class Honours, National University of Singapore)

Chuan Hoo is an Associate Professor (tenured) in the Department of Information Systems and Analytics, School of Computing at the National University of Singapore (NUS). Before joining NUS, he held a tenured faculty position in Hong Kong. His research interests are (1) the digital economy and (2) the digitalization and future of work. Many of his research works are in collaboration with many public and private organizations and institutions. His work has appeared in premium journals such as MIS Quarterly, Information Systems Research, Journal of Management Information Systems, Journal of AIS, ACM Transactions on Management Information Systems, IEEE Transactions on Engineering Management, Journal of American Society for Information Science and Technology, and Long-Range Planning among many others. He has authored over 100 peer-reviewed papers ( Chuan Hoo regularly serves on program committees, track chairs, and associate editors for conferences such as ICIS and PACIS. He serves or has served on the editorial boards of leading journals, including Information Systems Research (Associate Editor), MIS Quarterly (Associate Editor), Journal of AIS (editorial board member), and IEEE Transactions on Engineering Management (editorial board member), among others. Chuan Hoo is the recipient of the INFORMS ISS Design Science Award (2013), the MIS Quarterly Outstanding Associate Editor Award (2016), the Journal of AIS Best Reviewer Award (2016), the Journal of AIS Reviewer Hall of Fame (only one scholar recognized to be a top reviewer with over 50+ papers reviewed in 2020), among others. Currently, other than serving the role of deputy head (research and administration) for the Department of Information Systems and Analytics at NUS, Chuan Hoo is also a vital member of the NUS Project Prioritization Committee (Sept 2022 ~ Aug 2024) and URC Expert Panel for Accountancy, Business, Humanities and Social Science, NUS (Oct 2022 ~ Sept 2024). Chuan Hoo is humbled to have had the opportunity to serve as the deputy head (programs) and curriculum chair for my affiliated department, the Department of Information Systems and Analytics, between July 2016 and June 2021.


  • Digitalization with special interests in healthcare institutions, corporations, and ephemeral organization (e.g., disaster response)

  • Digital economy with special interests in digital shopping and gig economy


Digitalization for Disaster Response Mission

The climate crisis lurks in the background and steadily instills disasters, such as earthquakes, tsunamis, volcanic eruptions, floods, landslides, and cyclones. This research project examines how technology can be designed and implemented to support activated disaster response organizations in their operations.

Digitalization of Healthcare Services

The healthcare sector is undergoing a major digital transformation due to rapidly changing demographic populations. This project examines the design, implementation, and usage of digital technology among healthcare workers in hospital settings.




  • Yu, T., Tan, C. H., Sia, C. L., Shi, Y., and Teo, H. H., “Healthcare Rural–Urban Access Inequality Challenge: Transformative Roles of Information Technology,” MIS Quarterly, Vol. 46, Issue 4, 2022, 1937-1985.
  • Cui, T., Ye, J. H., and Tan, C. H., “Information Technology in Open Innovation: A Resource Orchestration Perspective,” Information & Management, Vol. 59, Issue 8, 2022, 103699.
  • Cui, T., Tong, Y., and Tan, C. H., “Open Innovation and IT Use: Toward an Operational Alignment View,” Information Systems Journal, Volume 32, Issue 5, September 2022, 932-972.
  • Ke, W. L., Kang, L. L., Tan, C. H., and Peng, C. H., “User Competence with Enterprise Systems: The Effects of Work Environment Factors,” Information Systems Research, Volume 32, Issue 3, 2021, 850-875.
  • Sutanto, J., Jiang, Q. Q., and Tan, C. H., “The Contingent Role of Interproject Connectedness in Cultivating Open Source Software Projects,” Journal of Strategic Information Systems, Volume 30, Issue 1, 2021, 101598.
  • Chen, Y.Y., Huang, Y.X., and Tan, C.H., “Short-term Rental and its Regulations on the Home-sharing Platform,” Information & Management, Volume 58 Issue 3, 2021, Article 103322.
  • Kang, L.L., Tan, C.H., Zhao, L., “Do Cognitive and Affective Expressions Matter in Purchase Conversion? A Live Chat Perspective," Journal of the Association for Information Science and Technology, Volume 71, Number 4, April 2020, 436-449.
  • Jiang, Q.Q., Tan, C.H., Sia, C.L., and Wei, K.K., “Followership in an Open-source Software Project and Its Significance in Code Reuse,” MIS Quarterly, Volume 43, Issue 4, 2019,,1303-1319.
  • Purao, S., Bolloju, N., and Tan, C. H., "A Modeling Language for Conceptual Design of Systems Integration Solutions," ACM Transactions on Management Information Systems, Volume 9, Issue 2, September 2018, Article No. 8.
  • Huang, L.Q., Tan, C.H., Ke, W.L., and Wei, K.K., "Helpfulness of Online Review Content: The Moderating Effects of Temporal and Social Cues," Journal of the Association for Information Systems, Volume 19, Issue 6, 2018, Article 3.
  • Tong, Y. Tan, C. H., and Teo, H. H., “Direct and Indirect Information System Use: A Multi-Method Exploration of Social Power Antecedents in Healthcare,” Information Systems Research, Volume 28, Issue 4, December 2017, 690-710.
  • Li, M., Tan, C.H., Wei, K.K., and Wang, K.L. “Sequentiality of Product Review Information Provision: An Information Foraging Perspective,” MIS Quarterly, Volume 41, Issue 3, September 2017, 867-892.
  • Goh, K. Y., Tan, C. H., Teo, H. H., “Stated Choice Analysis of Conditional Purchase and Information Cue Effects in Online Group Purchase,”Journal of the Association for Information Systems, Volume 16, Issue 9, September 2015, Article 9.
  • Tan, C. H., Sutanto, J., Phang, C. W., and Gasimov, A., “Using Personal Communication Technologies for Commercial Communications: A Cross?Country Investigation of Email and SMS,”Information Systems Research, Volume 25, No. 2, June 2014, 307-327.
  • Li, M. X., Jiang, Q. Q., Tan, C. H., and Wei, K. K., “Enhancing User-Game Engagement through Software Gaming Elements,”Journal of Management Information Systems, Volume 30, No. 4, Spring 2014, 115-150.
  • Huang, L. Q., Tan, C. H., Ke, W. L, and Wei, K. K., “Comprehension and Assessment of Product Reviews: A Review-Product Congruity Proposition,”Journal of Management Information Systems, Volume 30, Issue 3, winter 2014, 311-343.
  • Sutanto, J., Palme, E., Tan, C. H., and Phang, C. W., “Addressing the Personalization-Privacy Paradox: An Empirical Assessment from a Field Experiment on Smartphone Users,”MIS Quarterly, Volume 37, Issue 4, December 2013, 1141-1164.
  • Ke, W. L., Tan, C. H., Sia, C. L., Wei, K. K., “Inducing Intrinsic Motivation to Explore the Enterprise System: The Supremacy of Organizational Levers,”Journal of Management Information Systems, Volume 29, Number 3, Winter 2013, 257-290.
  • Sutanto, J., Tan, C. H., Battistini, B. and Phang, C. W., “Emergent Leadership in Virtual Collaboration Settings: A Social Network Analysis Approach,”Long Range Planning, Volume 44, Issues 5-6, October-December 2011, 421-439.
  • Tan, C. H., Teo, H. H., Benbasat, I., "Assessing Screening and Evaluation Decision Support Systems: A Resource-Matching Approach,"Information Systems Research, Volume 21, Issue 2, June 2010, 305-326.
  • Google Scholar Citations
  • orcid


  • Journal of AIS Reviewer Hall of Fame (Top reviewer with over 50+ papers reviewed) 2020

  • NUS School of Computing Faculty Teaching Excellence Award 2017

  • MIS Quarterly Outstanding Associate Editor Award 2016

  • Journal of AIS Best Reviewer Award 2016

  • INFORMS ISS Design Science Award 2013

  • Journal of AIS Honorable Mention 2015



In the News

Faculty Teaching Excellence Award 2024
9 February 2024
A total of 20 NUS Computing faculty members were honoured with Teaching Excellence awards on 26 January 2024. The NUS ...
12 January 2024
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