Professional Certificate in Technology-Enabled Service Innovation and Digital Innovation Leadership

Professional Certificate

Professional Certificate in Technology-Enabled Service Innovation and Digital Innovation Leadership

Programme Structure

Course Name	Course Schedule	Mode of Delivery	TGS Reference Number
Technology-Enabled Service System Design	For Corporate Requests Only	Classroom Learning	TGS-2025057607
	For Corporate Requests Only	Synchronous e-Learning	TGS-2025057669
Service Analytics and Process Mining	For Corporate Requests Only	Classroom Learning	TGS-2025057678
	For Corporate Requests Only	Synchronous e-Learning	TGS-2025057680
Digital Innovation Governance and Leadership	For Corporate Requests Only	Classroom Learning	TGS-2025056739
	For Corporate Requests Only	Synchronous e-Learning	TGS-2025056738

Programme Overview

Technology can enable organisations to create innovative and personalised services that cater to customers’ evolving needs and preferences. By taking a systemic perspective to examine their service delivery processes, organisations can better leverage technologies such as AI, data analytics, and digital platforms to deliver seamless customer experiences. More importantly, organisations need to make the right investment choices to design technology-enabled service processes that can achieve the optimal balance between humans and technology. Moreover, it is equally imperative to foster an innovation mindset in the organisation and ensure that these digital innovation mechanisms are well managed.

Programme Objectives

This PC will equip learners with the following competencies:

Take a service system perspective to analyse service process inefficiencies and design IT-enabled service innovations;
Understand how business analytics can be applied to improve service delivery and apply data mining techniques to enhance service processes;
Appreciate the strategic and operational issues involved in governing, implementing, and leading digital innovation initiatives.

Job Role Readiness

This PC will prepare learners in the following job roles to perform their responsibilities more effectively:

Business Unit Heads
Senior and Middle Managers
Executives

Who Should Attend

Business Unit Heads, Senior and Middle Managers, Executives

Prerequisites

At least a polytechnic diploma

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Funding Available

SkillsFuture Funding

SkillsFuture Credit

Enhanced Training Support

SFEC

PSEA

Instructors

A/Prof Oh Lih Bin

Programme Fees

Singapore Citizens		Singapore PRs	Enhanced Training Support for SMEs	International Participants
39 years old or younger	40 years old or older	Singapore PRs	Enhanced Training Support for SMEs	International Participants
S$3,481.00	S$2,301.00	S$3,481.00	S$2,301.00	S$6,431.00

Total Nett Programme Fee Payable, including GST, after additional funding from various funding schemes.
Participants must fulfill at least 70% attendance and pass all assessment components for all short courses within a professional certificate in order to be eligible for SSG funding.
The applicable funding is for Singaporeans and Singapore PRs. This is subject to change and in accordance with SSG funding guidelines as of course commencement.
For more information on class cancellations and refunds, please visit our Terms and Conditions page.

NOTE

As AI and emerging technologies continue to reshape industries and transform workforce skill requirements, we are refreshing our programme portfolio to ensure our offerings remain relevant, responsive, and aligned with evolving industry needs.

As outlined on our website since December 2025, the Advanced Professional Certificate (APC) and Professional Certificate (PC) programmes will be phased out by June 2026. As part of this transition, we are developing and introducing new courses and learning opportunities to help learners acquire the skills needed to thrive in a rapidly changing environment. A selected number of existing individual courses will also continue to be offered.

To explore our upcoming courses and learning opportunities, please visit: https://www.comp.nus.edu.sg/executive-education/upcoming-courses/. For any enquiries, please contact us at socx@nus.edu.sg.

A/Prof Oh Lih Bin

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