Atreyi KANKANHALLI
Provost's Chair ProfessorCo-Director Centre for Computational Social Science and Humanities
- Ph.D. (Information Systems, National University of Singapore)
- M.S. (Electrical Engineering, Rensselaer Polytechnic Institute)
- B.Tech. (Electrical Engineering, Indian Institute of Technology, Delhi)
Atreyi Kankanhalli is a Provost’s Chair Professor in the Department of Information Systems and Analytics at the School of Computing, National University of Singapore (NUS). She is also the Co-Director of the Centre for Computational Social Science and Humanities at NUS. She has previously served as Deputy Head (Research and Administration), Assistant Dean (Research), and Assistant Dean (Undergraduate Studies) at the School of Computing. Additionally, she was the founding Coordinator of the Service Systems Innovation Research Laboratory at NUS. Professor Kankanhalli holds a Bachelor of Technology from the Indian Institute of Technology (IIT) Delhi, an M.S. from Rensselaer Polytechnic Institute (RPI), New York, and a Ph.D. from NUS. She has undertaken visiting appointments at the London School of Economics, University of California Berkeley, ESSEC Business School, and the Indian Institute of Science, Bangalore. Prior to joining academia, she gained extensive experience in industrial R&D and has consulted for several organisations, including the World Bank and Bosch SEA. Her research interests lie in online communities, digital collaboration, human-AI collaboration, digital transformation in healthcare, and open innovation. Her projects have been supported by both government and industry grants. Her work has been published in leading journals such as MIS Quarterly, Information Systems Research, Research Policy, Proceedings of the National Academy of Sciences, Journal of Management Information Systems, ACM Transactions on Management Information Systems, IEEE Transactions on Engineering Management, IEEE Transactions on Professional Communication, Journal of AIS, International Journal of Human-Computer Studies, and Communications of the ACM. She has also presented her research at top conferences including ICIS, the Academy of Management Meeting, HICSS, WISE, and WITS. Her over 200 publications are widely cited (Google Scholar). Professor Kankanhalli frequently serves on program committees and as a conference chair for events such as ICIS, ACIS, AoM, PACIS, ICEGOV, and ICKM. She currently serves or has served on editorial boards of several prestigious journals, including Information Systems Research (Senior Editor, Associate Editor), MIS Quarterly (Senior Editor, Associate Editor), Journal of AIS (Senior Editor), IEEE Transactions on Engineering Management, Government Information Quarterly, and Information & Management (Associate Editor), among others. She has been Program Chair for ICIS 2021 (the first hybrid AIS conference), ICEGOV 2018, PACIS 2015, and BDAH 2014. She is also Doctoral Consortium Chair for ACIS 2024, ICIS 2022 and 2026, and AMCIS 2023. She has been invited to serve on the ICKM and SSME Councils, and has contributed to the AIS Finance Committee and the OCIS Executive Committee as International Representative-at-Large. She also served as AIS Vice President for Region 3. Professor Kankanhalli has taught a wide range of Information Systems (IS) courses, including quantitative methods, information organisation, electronic government, health informatics, information security policy, service systems, and regulatory technology. She is a sought-after speaker at local and international forums and is actively involved in executive education. She has developed teaching materials such as training cases and textbooks. Her accolades include the President’s Graduate Fellowship, Dean’s Graduate Award, and the Infocomm Development Authority Gold Medal at NUS. She received the ACM-SIGMIS Best Doctoral Dissertation Award and was a runner-up for the MIS Quarterly Reviewer of the Year Award. She is also a recipient of the IBM Faculty Award and the IBM Smarter Planet Industry Skills Innovation Award, among several best paper awards. She is ranked among the world’s leading IS researchers (AIS Research Rankings). Most recently, she was recognised with the AIS Sandra Slaughter Service Award and honoured as an AIS Fellow. Her broader impact has been acknowledged through accolades such as Singapore’s 100 Women in Tech (SG100WIT) and the Asia Women Tech Leaders Award (AWTLA).
RESEARCH INTERESTS
Online Communities, Digital Collaboration, Human-AI Collaboration
Digital Transformation - particularly in Healthcare, Open Innovation
RESEARCH PROJECTS
Designing and Evaluating Healthcare QA Assistants: A Knowledge Based Approach
Healthcare question answer (QA) assistants address user health queries, tackling challenges like misinformation and information overload. This project explores integrating language models (LMs) and knowledge graphs (KG) to enhance the design and evaluation of healthcare QA systems.
The “Other Me”: Human-Centered AI Assistance In Situ
We propose an integrative program of fundamental research towards a vision in which every human will have an AI assistant for daily life and work. Our overall aim is to build conceptual understanding of human-AI collaboration, to develop representations, models, and algorithms for situated assistance, and to integrate them in an experimental device platform for evaluation.
RESEARCH GROUPS
TEACHING INNOVATIONS
SELECTED PUBLICATIONS
- Klecun, E., Kankanhalli, A., and Zhou, Y. (2025) “Advancing Understanding of Scaling Health Information Infrastructures: Learning from EHR initiatives in England”, MIS Quarterly, 49(2), 759-776.
- Maruping, L., Yin, D., Chen, A., Kankanhalli, A., Burton-Jones, A., and Brown, S. (2025) “Quantitative Behavioral IS Research – A Look Back and a Look Forward”, MIS Quarterly, 49(1), iii-xviii
- Pang, M. S., Kankanhalli, A., Aanestad, M., Ram, S., & Maruping, L. M. (2024). "Digital Technologies and the Advancement of Social Justice: A Framework and Agenda." MIS Quarterly, 48(4), 1591-1610.
- Kankanhalli, A. 2024. “Peer Review in the Age of Generative AI”, Journal of AIS, 25(1), 76-84
- Wright, R., Saunders, C., Sarker, S., Kankanhalli, A., Whitley, E., Tuunainen, V., and Henriksen, H.Z. (2023) “The Scholarly Divide: Insights from the AIS Well-Being Project”, Communications of AIS, 52(1), 30.
- Sukhwal, P.C., and Kankanhalli, A. 2022. “Determining Containment Policy Impacts on Public Sentiment during the Pandemic Using Social Media Data”, Proceedings of the National Academy of Sciences.
- Aanestad, M., Kankanhalli, A., Maruping, L., Pang, M. S., and Ram, S. 2021. "Digital Technologies and Social Justice", MIS Quarterly, 17(3), 515-536.
- Bhattacharyya, S., Banerjee, S., Bose, I., and Kankanhalli, A. 2020. "Temporal Effects of Repeated Recognition and Lack of Recognition on Online Community Contributions", Journal of Management Information Systems, 37(2), 536-562
- Ye, H., and Kankanhalli, A. 2020. "Value Co-creation for Service Innovation: Examining the Relationship between Service Innovativeness, Customer Participation, and Mobile App Performance", Journal of AIS, 21(2), Article 8.
- Ge, C., Huang, K.W., and Kankanhalli, A. 2020. "Platform Skills and the Value of New Hires in the Software Industry", Research Policy, 49(1), 103864.
- Kim, H.W., Kankanhalli, A., and Lee, S. 2018. "Examining Gifting through Social Network Services: A Social Exchange Theory Perspective", Information Systems Research, 29(4), 805-828.
- Huang, P., Kankanhalli, A., Kyriakou, H., and Sabherwal, R. 2018 "Knowledge Management"; in MIS Quarterly Research Curations, Ashley Bush and Arun Rai, Eds. https://www.misqresearchcurations.org/
- Ye, H., and Kankanhalli, A. 2018. "User Service Innovation on Mobile Phone Platforms: Investigating Impacts of Lead Userness, Toolkit Support, and Design Autonomy", MIS Quarterly, 42(1), 165-187.
- Phang, C.W., Kankanhalli, A., and Tan, B.C.Y. 2015. "What Motivates Contributors versus Lurkers? An Investigation of Online Policy Deliberation Forums", Information Systems Research, 26(4), 773-792.
- Sutanto, J., Kankanhalli, A., and Tan, B.C.Y. 2015. “Investigating Task Coordination in Globally Dispersed Teams: A Structural Contingency Perspective”, ACM Transactions on Management Information Systems, 6(2)
- Kankanhalli, A., Ye, H., and Teo, H.H. 2015. "Comparing Potential and Actual Innovators: An Empirical Study of Mobile Data Services Innovation", MIS Quarterly, 39(3), 667-682.
- Phang, C.W., Kankanhalli, A., and Huang, L. 2014-15. "Drivers of Quantity and Quality of Participation in Online Policy Deliberation Forums", Journal of Management Information Systems, 31(3), 172-212.
- Pee, L.G., Kankanhalli, A., Tan, G.W., and Tham G.Z.C. (2014) "Mitigating the Impact of Member Turnover in IS Development Projects", IEEE Transactions on Engineering Management, 61(4), 702-716.
- Kim, H.W., Chan, H.C., and Kankanhalli, A. 2012. "What Motivates People to Purchase Digital Items on Virtual Community Websites? The Desire for Online Self-presentation", Information Systems Research, 23(4), 1232-1245.
- Kankanhalli, A., L.G. Pee, G.W. Tan, and S. Chhatwal (2012), ”Interaction of Individual and Social Antecedents of Learning Effectiveness: A Study in the IT Research Context”, IEEE Transactions on Engineering Management, 59(1), 115-128.
- Sutanto, J., A. Kankanhalli, and B.C.Y. Tan (2011), "Eliciting a Sense of Virtual Community among Knowledge Contributors", ACM Transactions on Management Information Systems, 2(3), 14.
- Xu, Y., H.W. Kim, and A. Kankanhalli 2011, "Task and Social Information Seeking: Whom Do We Prefer and Whom Do We Approach?" Journal of Management Information Systems, 27(3), 211-240.
- Pee, L.G., A. Kankanhalli, and H.W. Kim (2010), “Knowledge Sharing in IS Development Projects: A Social Interdependence Perspective”, Journal of AIS, 11(10), 550-575.
- Kim, H.W., and A. Kankanhalli (2009), “Investigating User Resistance to Information Systems Implementation: A Status Quo Perspective”, MIS Quarterly, 33(3), 567-582.
- Phang, C.W., A. Kankanhalli, and R. Sabherwal (2009), "Usability and Sociability in Electronic Communities: A Comparative Study of Knowledge Seekers and Contributors", Journal of AIS, 10(10), 721-747.
- Sutanto, J., A. Kankanhalli, J.Y. Tay, K.S. Raman, and B.C.Y. Tan 2008-2009, “Change Management in Inter-Organizational Systems for the Public”, Journal of Management Information Systems, 25(3), 137-178.
- Kankanhalli, A., B.C.Y. Tan, and K.K. Wei 2007. "Conflict and Performance in Global Virtual Teams", Journal of Management Information Systems, 23(3), 237-274.
- Phang, C.W., J. Sutanto, A. Kankanhalli, L. Yan, B.C.Y. Tan, and H.H. Teo (2006), “Senior Citizens’ Acceptance of Information Systems: A Study in the Context of E-Government Services”, IEEE Transactions on Engineering Management, 53(4), 555-569.
- Kankanhalli, A., B.C.Y. Tan, and K.K. Wei 2005. "Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation", MIS Quarterly, 29(1), 113-143.
AWARDS & HONOURS
Ranked in Stanford / Elsevier's "World's Top 2%" scientists list every year from 2020 (ranked #116 in Information Systems field in 2024)
Asia Women Tech Leaders Award (AWTLA) 2024
Sandra Slaughter Award, 2023
AIS Fellow
MISQ SE with Exemplary Workload and Cycle time, 2022
Singapore 100 Women in Tech, 2021
ICIS 2020 Kauffmann Best Student Paper Award
AIS Distinguished Speaker
AIS Distinguished Member – Cum Laude, 2019
Senior Editor MIS Quarterly, Kudos 2019
Most Frequent Appearing Authors in the Three Elite IS Journals
Best Reviewer Award ICEGOV 2014
Best Paper Award, International Journal of e-Collaboration 2012
IBM Faculty Award 2010
IBM Smarter Planet Industry Skills Innovation Award 2010
Best Paper Award, PACIS 2010
Fast Breaking Paper in the field of Economics and Business 2007, Thomson ESI
Runner-up for the MISQ Reviewer of the Year Award 2005
ACM-SIGMIS 2003 Best Doctoral Dissertation Award
Infocomm Development Authority Gold Medal 2003
President's Graduate Fellowship 2002-2003, NUS
Dean's Graduate Award 2002, NUS
ICIS 2000 Doctoral Consortium Participant
COURSES TAUGHT
IS5151
Information Security Policy and Management